Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort constructing your working processes around keeping your team happy, motivated and on-message. It’ll make your life easier!
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with industrial or commercial customers will pay great dividends long-term once they know they can trust you.
The telephone is set to become increasingly important as a sales tool in this post-pandemic world that we’re now in. Being able to go and see customers in the way that we used to a year ago just isn’t possible. The phone is the next best way of keeping in contact with regular customers and prospecting for new ones.
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have it’s limitations.
Running incentives is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.
Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the…
4 tips from recent sales courses. Great ideas come out of interactive, lively training sessions.
Consider the power of training to give your team some pep! The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully.…
Refresher training is a cost effective way of topping up the skills of your team dealing with your customers. It also signals your commitment to them as they appreciate your investment. It also helps move the bar upwards and set expectations of better performance.
5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.