Directing the conversation CD

Directing a conversation – an easy 2 stage process

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

Christmas – time to review your business

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

Classroom empty

Time to get back to classroom training

Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…

Delivering a box by hand

Training to give your team some pep!

The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure that You…

piggy bank and coins

We need training but we have no money!

Do you believe you need to give your customer facing team some training? As we peer out from under the covers – determined to get the UK economy back up and running again, we all need a little help. For many of you, you might be aware that you need help. The challenge is thought…

carrot & ginger juice

What is blended learning?

What is blended learning? The future is blended learning. Well, that’s certainly how To Market views the future of training. Both short-term and probably elements of it will remain for ever. It’s certainly the way To Market will structure many of our customer service and telephone sales training programmes in the future. Ultimately, it will result in better…

What to do with Christmas – business review

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

Directing the conversation CD

Directing a conversation – the easy 2 stage process

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.