Directing the conversation – an easy 2 stage process
Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage…
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How about a ‘live’ audit on your telesales or customer service team?
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team…
Does your customer service team need a refresher after 15 months away?
Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including…
Do you follow-up visitors to your website?
It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B…
Directing a conversation – an easy 2 stage process
Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you…
Brush up the telephone skills of your field based sales team
Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…
You can already tell more than 40 things about someone from the first 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
Why you still need to make B2B telemarketing calls
5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the…
Book a team audit for your outbound phoners
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an…
Christmas – time to review your business
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet,…
Keeping your telemarketing team happy matters
Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort…
Good selling might not seem like selling
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with…