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  • About Us
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    • Learning & Development
    • Sales Managers & Directors
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    Training
    • Bite-sized sales training online
    • Online sales training – One day sales communications course
  • Top Tips
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To Market’s Telephone skills blog

man holding up 5 fingers

5 common sales mistakes to avoid

April 25, 2022

5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you…

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Your sales script is an effective aid when used professionally

March 8, 2022

Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they…

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doctor taking mans blood pressure

How about a team audit on your lead generation team?

February 17, 2022

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it…

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Delivering a box by hand

Training to give your team some pep!

January 6, 2022

The training world is certainly continuing to change. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them…

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salesman on phone

How good are the telephone skills of your field based sales team?

November 15, 2021

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…

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Screaming woman

Don’t call too often – this is why

October 26, 2021

Don’t call too often. You’ll probably irritate them. Plus it’ll demotivate you too. If they’re not taking the call, chances are there’s a reason.

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Directing the conversation – an easy 2 stage process

August 19, 2021

Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage…

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Pre-training team audits

How about a ‘live’ audit on your telesales or customer service team?

July 23, 2021

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team…

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Yawning baby

Does your customer service team need a refresher after 15 months away?

June 21, 2021

Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including…

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footprints in the sand

Do you follow-up visitors to your website?

May 17, 2021

It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B…

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Directing the conversation CD

Directing a conversation – an easy 2 stage process

April 20, 2021

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you…

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salesman on phone

Brush up the telephone skills of your field based sales team

March 12, 2021

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…

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