How about an independent check on your customer service team?
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get…
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How you can tell more than 40 things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
Questioning – the most important communication skill?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries,…
3 key steps to structuring your telephone sales call
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on…
Why you still need to make telemarketing calls in B2B
5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the…
UK based French speaking customer service training
Customer Service training provided for UK based, French speaking customer service teams around the UK. Everyone is a human being wherever they’re based. So the highly interactive course…
Book an audit on your outbound phone team
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an…
What to do with Christmas – business review
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet,…
Why keeping your telemarketing team happy matters
Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort…
There are prizes for second in selling
There are no prizes for second they say. However in selling there often are. Keep in touch and be helpful and friendly and one day your chance will…
It’s important to have the size of your call pot just right
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your…
Telemarketing appointment setting in choppy waters
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help…
Telemarketing appointment setting – low cost route to market
Telemarketing appointment setting could be a low cost route to market for you. Setting it up correctly is key to making this work. Tips on appointment making for…
Good selling not always about selling
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with…
Switch selling – some tips
Switch selling and how to. This is about finding another way of offering a different solution for the same requirement. Selling adhesives for instance to someone who thought…
Amazing how often quotes aren’t followed up
It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today,…
Why I use 8 day call cycles in telesales
Telesales tip – use 8 day call back cycles to control your repeated calls to unavailable decision-makers. This is a valuable tip to prevent you calling the same…
A good strong call structure – really works
Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the…
How to get value from call recordings – training ideas
Use some recorded calls to help in the training of your telesales or telemarketing team. I can listen to the calls remotely and then run a bespoke and…
Cross selling – some tips
Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping…
Upselling – some tips
Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts…
Incentives must incentivise – sounds obvious
Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid…
4 sales tips
4 tips from recent sales courses. Great ideas come out of interactive, lively training sessions.
6 telesales closing tips
Closing is often feared in selling. And yet it is simply a part of the sales process. it is nothing more, nothing less. Generally the close is a…
Effective appointment setting for field sales teams
Appointment setting for field sales teams. One day course run in-house on your premises to help those who prefer selling face to face and who need a little…
5 tips to get your commission scheme right
Commission schemes need to be well constructed to ensure they work for your organisation. They must be there to motivate. They mustn’t simply pay more for the same.…
Prospecting training for car sales
Prospect training within the automotive sector is becoming more important as footfall is declining across the industry. Combat this with more effective prospecting techniques.
How about a ‘live’ audit on your customer service or telesales team?
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team…
5 top tips to secure more appointments over the phone
5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that…
Don’t call too often – here’s why
Don’t call too often. You’ll probably irritate them. Plus it’ll demotivate you too. If they’re not taking the call, chances are there’s a reason.
3 top tips for telephone appointment setting for field sales
3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over…
Customer Service excellence – speed is an impressive element
Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants…
Coaching – some new tools
New enhanced coaching for telephone based teams from To Market. Customer Service, Internal Sales, Telesales. Invest in some objective measuring of call quality. Can be carried out using…
Why most telesales calls fail after 8 seconds
For goodness sake make your telesales or telemarketing call sound interesting. Too many calls fail in the first 10 seconds because it just sounds like a lot of…
Selling is all about activity
Selling is about activity. When running or helping companies manage their telesales or telemarketing teams more effectively, we have a simple 4 part KPI. Activity tells you a…
Outbound telemarketing is back in fashion – here’s why
Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers,…
How to use audio CDs for telephone skills training
Telephone skills training ideas on audio CD. Covering telephone selling, appointment setting, customer service and a host of verbal communication skills : top tips on listening, questioning, how…
Telephone skills training and call recording – Northampton
Using your call recordings is a great way of developing some highly tailored training sessions for your customer service, telesales or telemarketing team. This has been featured in…
Quick 2 hour onsite team audit on your phone team
Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you…
Why everyone struggles with sales objections
Everyone tends to struggle with sales objections. It’s just that some people learn to cope with them better than others. It is because we go through the emotions…
6 tips on closing for telesales
Closing is often feared in selling. And yet it is simply a part of the sales process. it is nothing more, nothing less. Generally the close is a…
5 top tips for setting up your own in-house telesales team
5 top tips for setting up your own in-house telesales team.
Poor telemarketing looks like this
Here 5 great points about how NOT to do your telemarketing. Good telemarketing requires some thought, some planning and some professional pride. Don’t be one of those telemarketers…
Building an effective telephone team
Our audio CD with our top tips and advice on the most effective way of setting up an outbound phone team : telemarketing or telesales. Learn the shortcuts…
Customer Service Telesales & Telemarketing training
Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre,…
Sales mistakes to avoid – 5 common habits
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you…
How do you follow-up visitors to your website?
It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B…
5 qualities of a top telemarketer
Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great…
Directing a conversation – the easy 2 stage process
Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you…
Customers like to say yes
Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.
Why high pressure selling doesn’t work in B2B
You don’t find high pressure selling tactics used in B2B business to business markets, at least not as commonly as in B2C sectors. There are differences in the…
How about an audit on your internal sales team?
A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2…
Structuring your telephone sales call – 3 elements
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on…
Fix up an audit on your customer service team
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get…
Your sales script is a powerful tool when used professionally
Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they…
You can tell more than 40 things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
Franchise network telesales training
If you’re part of a franchise business and want to help your telesales or telemarketing team achieve better results, talk to us. We provide a range of core…
Structuring your telephone sales call – 3 elements
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on…
How about a team audit on your telemarketing team?
Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it…
Why B2B businesses still need to do telemarketing calls
5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the…
Character traits of great sales people
8 traits of successful sales people. What makes some sales people more successful than others? Not just these 8 for sure, but this is a good blueprint to…
Book an audit on your telesales team
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an…
Sales mistakes to avoid – 5 bad habits
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you…
Telemarketing appointment setting in choppy waters
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help…
Telephone supervisor training – Leicester
The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the…
Customer Service masterclass 4th – 5th December 2018 – Northampton
Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing…
Good selling is not always about selling
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility long-term…
It’s amazing how often quotes aren’t followed up
It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today,…
8 day call cycles – telesales top tip
Telesales tip – use 8 day call back cycles to control your repeated calls to unavailable decision-makers. This is a valuable tip to prevent you calling the same…
Have a good strong call structure – it works
Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the…
Outbound telephone prospecting is back in fashion
Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So…
Make sure incentives incentivise – sounds obvious
Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid…
How to build up the decision-making unit
Building up your knowledge about the decision-making unit within your client accounts is important to help keep your competitors out. Otherwise you’re vulnerable if one day your key…
5 easy steps to make your telesales call a lot more interesting
5 easy steps to make your telesales call a lot more interesting. 5 top tips starting with getting them talking first. Getting the prospect engaged will make the…
Effective appointment setting for field sales
Appointment setting for field sales teams. One day course run in-house on your premises to help those who prefer selling face to face and who need a little…
Telesales skills course – 18th & 19th September 2018 – Leicester Northampton
Telesales & telemarketing masterclass coming up soon on September 18th & 19th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls…
Telephone skills masterclass 29th & 30th August 2018 – Northampton
Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service,…
Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton
Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing…
Carrying out a live audit on your customer service or telesales team
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team…
Birmingham – telesales mini masterclass 1 day – 20th August 2018
Telesales training masterclass. 1 day in Birmingham. Monday 20th August. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working…
The rise of telemarketing – post GDPR
Telemarketing post GDPR. There is a growing need for effective, well-structured and well targeted telemarketing in the post GDPR world. Training is a key component of this of…
Sales training for accountants – London
Sales training for accountants in London on a recent one day course. Focused on looking at sales as a process and aimed at helping teams of accountants understand…
How to sell more – 4 quick wins
All you really want to do is generate more business. To sell more. To more people, more often. Here are 4 quick wins that will help you convert…
New financial year April – Learning and development budgets
April marks the new financial year for many and the start of a new budget. The news on the economic front is positive at the moment, and so…
Directing the conversation – the easy 2 stage process
Directing the conversation is an important skill on the telephone. You have only minutes to get the job done usually. You may be in a proactive role such…
Your key responsibilities as a telesales or customer service team manager
Key responsibilities as a telesales or customer service team manager are many. We’re not saying for one minute that if you apply these key however many principles your…
5 qualities of a great telemarketer
It is easy to find people who think that telemarketing or telesales is an easy job to do. “Easy to do, hard to do well” perhaps. Anyone can…
Telemarketing training – Peterborough
A 2 day telemarketing programme for a B2B company in Peterborough. The team audit was carried out a couple of weeks in advance and 2 major things came…
Telemarketing training – Peterborough
Recently I ran a 2 day telemarketing programme for a B2B company in Peterborough. The team audit was carried out a couple of weeks in advance and 2…
Customers like to say yes
Customers like to say yes. The most natural thing perhaps is to want to say yes when someone asks you a question. We all like to please. I…
It’s good your customer is moving on – here’s why
It’s good your customer is moving on – here’s why. Your customer may be moving on, but you now have 2 opportunities It may seem a tragedy when…
How about an audit on your internal sales team?
How about an audit on your internal sales team? Your team is doing ok, probably. But you’re here because you’re keen to help develop their skills further. Common…
Tracking down the decision-maker – a tip
Tracking down the decision maker on the phone. If you’re getting blocked at reception by a policy which says your intended contact doesn’t accept phone calls, try another…
Let your telemarketing team work from home
Allowing your telesales team to work from home increases call centre productivity by around 20% it is claimed. Certainly being able to recruit from a larger pool and…
How to make the most of call recordings
Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes…
Will GDPR lead to an increase in telephone prospecting?
Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So…
Franchise network telesales training
If you’re part of a franchise business and want to help your telesales or telemarketing team achieve better results, talk to us. We provide a range of core…
Easy – set up a team audit on your telemarketing team
Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it…
UK based French speaking customer service training
Customer Service training provided for UK based, French speaking customer service teams around the UK. Everyone is a human being wherever they’re based. So the highly interactive course…
Telephone supervisor training – Leicester
The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the…
Switch selling – how tos
Switch selling and how to. This is about finding another way of offering a different solution for the same requirement. Selling adhesives for instance to someone who thought…
Cross selling – how tos
Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping…
Upselling – how to
Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts…
The 5 main pitfalls in written communication to customers
Written communication is important too. Make sure you avoid the common traps in customer communication and ensure that the customer service you offer always delivers on your promises.…
Customers appreciate honesty
Customer Service disaster. Sometimes things go wrong. And often in clusters. Have a plan. Follow our checklist to make sure you cover the bases and respond to it…
Why on a cold call you should NEVER ask “how are you?”
Cold calling demands a direct, concise yet human and friendly approach. Starting a call to a new prospect by asking them how they are is likely to annoy…
Telephone skills masterclass 27th April 2017 – Northampton
Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service,…
Northampton – How to win more business over the phone
How to win more business over the phone. A one day workshop rather than training on how to build your small or medium sized business with more proactive…
Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton
Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing…
Outbound telemarketing is back in fashion
Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers,…
6 tips on closing for telesales
Closing is often feared in selling. And yet it is simply a part of the sales process. it is nothing more, nothing less. Generally the close is a…
6 tips on improving your telesales team motivation
6 tips and views on how to keep your outbound telemarketing, telesales or lead generation team firing on all cylinders. Motivating the team is not always easy but…
Want to sell more?
Sell More. We all want to, but it’s not always that easy to build sales momentum. How are you doing with these 10 areas of marketing? Between them…
Telephone skills masterclass 17th May 2016 – Leicester
Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service,…
Telephone skills masterclass 10th May 2016 – Birmingham
Telephone skills masterclass – 1 day training course in Birmingham covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales,…
Outsourcing telephone account management – SMEs
Outsourcing some element of telephone based account management is an effective way of maintaining dialogue with customers – both present and past for limited investment. And think what…
Telephone skills masterclass 4th May 2016 – Cambridge
Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service,…
What to do when you’re asked the price
When is the right and when is the wrong time to reveal the price when you’re selling? You may want to do this at the end, but what…
The 3 key things you need to grow your small business
3 key things to give some attention to if you’re starting your own business or looking to develop the small business you’ve got. Getting your business idea to…
Telephone skills to help your field based sales team
Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…
7 traits of successful sales people
7 traits I’ve noticed about successful sales people. I’m not saying these are the only 7, or indeed that they’re the most important 7, but they’re my observations.…
Why high pressure selling doesn’t work
Hard sell doesn’t work in business to business markets. We explain why it only appears if companies sell to consumers. B2B and B2C are very different types of…
How you can tell 40 plus things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales /…
Questioning – the most important of your communication skills?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries,…
Telemarketing appointment setting in uncertain times
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help…
How to make more of call recordings – training ideas
Use some recorded calls to help in the training of your telesales or telemarketing team. I can listen to the calls remotely and then run a bespoke and…
Tips on rapport building over the phone
Tips on rapport building. This is a bit like tips on being a nice person. However building trust and integrity with your contacts is vital to build long-term…
More tips on getting past the gatekeeper
Getting past the gatekeeper is an occupational hazard for anyone making outbound calls : telesales, telemarketing or field sales. There are many tips posted elsewhere on this blog…
3 top tips for telephone appointment setting for field sales
3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over…
Who makes sure your CRM has clean data?
Data cleansing is vital to ensuring your CRM data and your marketing is well targeted and accurate. Chances are you don’t have the time or resources to carry…
Sometimes best to set a more realistic target
Setting realistic targets for your telephone sales or telemarketing team or indeed yourself is crucial to ensure that everyone remains focused on the goal whilst still feeling motivated.…
Why telemarketing is the way forward
Telemarketing has a place in the marketing mix for growing business to business companies. It offers a higher quality of contact and market place feedback than any other…
5 tips for leaving voicemails
5 top tips for leaving voicemail messages. Tips for telesales and telemarketing teams. Dealing with the dreaded voicemail. Should you leave a message or not? Sometimes you should,…
Targeting lapsed customers – a must have
Contacting your lapsed customers is generally reckoned to be the second best place to get additional business. It is worth asking them why they’re no longer trading with…
How to avoid mixed messages on the phone
Mixed messages on the telephone when talking to customers arise because we’re all different people. We all relate to the world differently and therefore we can’t assume that…
5 qualities of a great telemarketer
Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great…
Directing the conversation – the easy 2 stage process
Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you…
New financial year April – Learning and development budgets
April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint…
Benefit selling on the phone – Make sure you do
Selling benefits on the phone rather than waffling on about features is key to success. Develop words and an approach which sounds relevant, thought provoking and beneficial for…
Why payment by results with a telemarketing company is not as good an idea as it looks
Outsourcing your telemarketing or telesales may be the right thing for you to do to develop new sales opportunities in these cost-conscious times. Many agencies operate in many…
Our top 10 tips for getting past the gatekeeper – Leicester training
10 of our top tips on getting past the gatekeeper, from a recent telesales course in Leicester. Some will work better than others for you, and different situations…
Customer Service masterclass 8th – 9th April 2015 – Leicester Northampton
Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding…
Used professionally your sales script is a powerful tool
Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they…
Telesales skills course – 17th & 18th March 2015 – Leicester Northampton
Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls…
Telesales and Customer Service Training – how our fees are structured
To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry,…
The best and worst times of the week to make sales calls
When are the worst times of the week or day to make outbound telephone sales or telemarketing calls? Monday mornings are a waste of time, Friday afternoons don’t…
Increase your response rates hugely – not an idea we’d suggest
A disaster – sending out monthly eflyer which got caught in a loop. And yet it increased our response rates dramatically. So there are some things learned from…
Get the fundamentals of communication right – it makes your job easier
Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important…
Sales tip – be bold with your questioning
When it comes to questioning fortune often favours the brave. Be bold with your questioning and make sure you get to really understand what the customer wants and…
Tips on delivering bad news
Tips on delivering bad news from To Market. This topic is covered on the 2 day customer service course during the session on Language to influence. Our customer…
5 top tips for securing more appointments over the phone
5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that…
Telephone team managers course – 2nd & 3rd July 2014
Telephone team manager supervisor team leader training – 2nd & 3rd July 2014. Specially designed training course for all phone team supervisors in customer service, internal sales, telesales,…
Customer Service masterclass 11th – 12th June 2014 – Leicester Northampton
Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & cutomer retention teams. Covering dealing with difficult and demanding…
Birmingham – telesales mini masterclass 1 day – 10th June 2014
Telesales training masterclass. 1 day in Birmingham. Tuesday 10th June. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working…
Sales mistakes to avoid – 5 common habits
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you…
Cambridge – telesales mini masterclass 1 day – Wednesday 18th June 2014
Telesales training masterclass. 1 day in Cambridge. Wednesday 18th June. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working…
Your one top tip – telephone skills behaviour
We’re on the hunt for one top tip from you about telephone skills. It could be a piece of advice about selling, or excellent customer service or even…
Customer Service Telesales & Telemarketing training
Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre,…
Professionalism on the phone – 5 top tips
Professionalism on the phone is key to many customers purchase decisions. Customers, clients and prospects will often make decisions about who they’re going to buy from based on…
How to engage your prospect in 2 easy sentences
How to engage your sales prospect in 2 easy sentences is about ensuring your message or spiel (aargh) is delivered with their thoughts and perspective in mind. Hold…
Poor telemarketing looks like this
Here 5 great points about how NOT to do your telemarketing. Good telemarketing requires some thought, some planning and some professional pride. Don’t be one of those telemarketers…
Buy some huge experience with a short term telesales manager
Buy some huge and wide ranging experience with a short-term telesales or telemarketing manager. You don’t have to commit large sums to someone to head your team -…
Outsourcing telephone sales business development for I.T. vendors
Outsourcing telephone marketing activities to a specialist telephone sales agency who has experience working with ISVs and I.T. industry vendors. Working the sales pipeline is a vital part…
Quality data – key to telemarketing success
Good quality data is almost certainly the most important element of a successful telemarketing or telesales campaign. Once you’ve decided on your goal, then data is the next…
8 Appointment setting tips for telemarketers
8 Appointment setting tips for telemarketers. Our experience over the years booking appointments has helped us learn some of the tricks of the trade. Here are 8 tips…
Shall I leave a voicemail? Telesales tips
Shall I leave a voicemail? In this article we give you our view on when to leave and when not to leave a voicemail. How well you know…
Increasing telesales conversion rates – 5 top tips
It’s all very well making lots of calls, but it’s results you really want. So conversion rate is really important. Here are 5 of our tips for helping…
Make your telesales team more motivated – 7 tips
Keeping your telesales or telemarketing team motivated. Here are 7 top tips. The value of caring for your team, training, scripting (yes really), limiting the admin, setting and…
The most important quality for a successful telesales person?
5 characteristics you are likely to find in successful, top performing telesales and telemarketing teams. Our observations and research identifies many, but certainly these 5 are key to…
7 tips to overcome cold call fear
7 top tips to help face up to cold call fear. Cold calls for telesales, telemarketing and sales people are a key part of building the business. Not…
Why you need a telesales commission scheme
Commission schemes are an important part of the management and motivation of great telesales and telemarketing teams as advocated by To Market. Encouraging and rewarding good performance is…
How to make telesales scripts work for you
How to make telesales scripts work for you. Make them flexible, train the team in how to go off-script and ensure you have a good call structure. Just…
Getting past the gatekeeper – some telesales tips
Getting past gatekeepers. Remember they’re only doing their job. So get used to it, and learn to work with them rather than against them. Here we share some…
Dealing with sales objections is easy
Objection handling is easy as you’ve probably heard it before. Regardless of industry sector, they generally fit the same pattern. We can buy the same cheaper elsewhere, we’re…
More successful appointment setting for field sales – Leicester
Appointment setting training for field based sales teams from telephone skills expert Andrew Seaward of To Market. One day course for sales teams to help them make the…
Marketing half day seminar for Leicestershire start-up businesses
Marketing half day seminar for Leicestershire businesses. Recent workshop conducted by Andrew Seaward of To Market in support of the SPARK initiative. Covered all the main topics a…
Why most telesales calls fail after 10 seconds
For goodness sake make your telesales or telemarketing call sound interesting. Too many calls fail in the first 10 seconds because it just sounds like a lot of…
To Market telephone skills training – how we charge
To Market offers telephone skills training for a range of telephone based teams – ideally suited to customer service, telemarketing, telesales, internal sales and customer care teams. Our…
5 simple tips to get your commission scheme right
Commission schemes need to be well constructed to ensure they work for your organisation. They must be there to motivate. They mustn’t simply pay more for the same.…
Good strong reason statements – for great telesales calls
Good strong, concise, clear reason statements are vital to good telesales and telemarketing calls. Once through to the elusive decision-maker you want to make the call count. Grab…
How to sell a price difference – Telesales tips
How to sell the price difference – telesales tips. This is a tip I learned a few years ago, and it comes in really useful. If you’re competing…
Selling more on the phone – 3 CD product bundle £70
A 3 CD set on how to sell effectively on the phone. And on a 3 for 2 deal. Less than £70 and you get the full story…
Keep your ship steady – Unwavering business management
Keeping your ship steady in times of choppy waters can pay dividends. Making the right decisions, and then sticking with them can bring benefits as they did for…
Don’t recruit a new telemarketing manager yet
Hiring an interim telemarketing or telesales manager can be a more cost effective recruitment solution than going to the expense of recruiting a new full-time telesales or telemarketing…
Spread the cost of your telemarketing training programme
To Market now offers telemarketing, telesales and customer service training packages on a sort of buy now pay later type of scheme. You can choose to spread the…
What makes a successful telesales person?
Successful selling is partly about taking a long-term view of the relationship you have with your customer. Building long-term trust around a genuine desire to sell the customer…
I’m not interested – thank you!
I’m not interested thank you! This is a common objection telesales and telemarketing personnel have to face on the phone. While it is tempting to bin the record…
Effective telesales openers
Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and…
The biggest single factor that determines success for your telesales team
The biggest single factor that determines success for your telesales team isn’t the selling skill of your telesales or telemarketing team, surprisingly. The factor which is more important,…
How to add value to your order – selling your charges
How to add value to your order – selling your charges. It is much easier to sell add on charges such as minimum order value, or plus carriage…
Cold calling – how to make sure it’s done properly
7 top tips on telesales cold calling. How to make sure it’s done properly. Covers advice on targeting, training, structured goal setting, and the need for team motivation.
Sales tip – don’t call back too often – you look desperate
Sales tip – don’t call back too often – you look desperate. We all appreciate that in sales we need to be ‘on the ball’, ‘on top of…
Why listening is so important to telesales
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good…
Blanchard and Johnson say you should invest in training!
Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly we agree wholeheartedly. Organisations have…
KPI systems for telesales and telemarketing
Understanding the KPIs for your telesales or telemarketing team is key to helping them raise activity levels and output. We’ve produced an audio CD that distills this down…
3 reasons to have your phone team’s skills audited
3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your…
It’s good your customer is moving on – here’s why
It’s good your customer is moving on – here’s why. If you’ve built good rapport with your contact and the host company, you now have 2 trading prospects,…
Telesales masterclass – 2 day course – 16th & 17th April 2012 – Leicestershire
Telesales masterclass April 16th and 17th April covering Leicestershire and Northamptonshire
Outsourced telemarketing for IT software vendors
Growing sales for independent software vendors ISVs through use of outsourced telemarketing. Much can be achieved through some controllled, closely targeted outsourced telemarketing. Ensure you use an agency…
Don’t treat all your prospects equally
Don’t treat all your prospects equally. By all means commit to keeping in touch with them all, but be canny about where you prioritise your time. Using our…
How to make your low value product stand out
How to make your low value product stand out. You may encounter apathy as prospects consider your product too low value to give it much brain space. Develop…
How to ensure you’re talking benefits not features
Ensure you stay focused on the benefits when talking about your products or services with your customers. It’s not so important what the products or services come with,…
Cold calling – why it works
Cold calling. Done well it works. OK, it may not be fashionable, but as a cost effective way of finding new business it is unrivalled. Do it badly…
Turning inbound phone teams into outbound teams
Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your…
Keep in touch with all your old customers
Keep in touch with your previous customers. It frequently yields dividends as it has for us twice in the last week. People buy from people, so if you…
Talk specifics – people listen more
Develop more persuasive scripts and call guides for your telesales and telemarketing by using specific examples. Avoid generalities, and give them facts instead. They will listen more attentively…
Get all your sales quotes out within 48 hours
Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure…
Telesales masterclass – 20th & 21st February 2012 – Leicester Northampton
Telesales masterclass Feb 20th and 21st covering Leicestershire and Northamptonshire.
How to close a telesales call – properly!
How to close a telesales call – properly! It is easy to lose focus on your call at the end of your conversation with your customer or prospect. You…
The soft underbelly of your customer base
The soft underbelly of your customer base. This is what you want to go for in 2012, right? Many companies appreciate that finding additional business at the moment…
Telesales & telemarketing masterclass – 12th & 13th December 2011
Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry. Just 3 weeks away. This course will cover all the key elements of communication skills and…
Now is the time for small business to do your own telemarketing calls
Top tips for small business to do your own business development calls. OK, so the business environment is challenging. You can sit and wonder what to do to…
Inbound calls represent the best selling opportunities there are
Inbound sales calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one…
Why your elevator speech is important – sales advice
There are many reasons why your elevator speech is important. This is all part of effective sales advice. First what is an elevator pitch? It is as you’ve probably guessed…
Telemarketing scripting – why it’s a good idea
Telemarketing scripting – the case in favour. Scripts have a bad press. Many people recoil in horror at the very mention of the word – but wait – hear…
Travel industry – sell your way out of trouble
Travel industry – sell your way out of trouble. As we recently saw another travel company fold, Holidays 4U trading as Aegean Flights, we understand that the travel…
Sex sells – make the most of yourself
Sex sells – make the most of yourself – honestly. We may like to deny it, and we may like to think in these modern times that we…
Customer Service masterclass 29th – 30th June 2011 – Leicester / Northampton
Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better,…
7 steps to close the sale
7 things to help you close that sale. 7 of the key things to be conscious of when trying to win the order from the customer over the…
How the Jaguar salesman missed a sale
How the Jaguar salesman missed a sale, by ignoring one of the basics of good selling. Get to know your customer first, before you try and be all…
Your key responsibilities as a telesales or customer service team manager
Management tips. Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others.
Don’t apologise for your sales call
Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or…
Benefit selling on the phone
Benefit statements are especially important on the phone as you don’t have long to get your message over. It’s also about trying to make your call stand out…
Year end – time for reflection and setting goals for next year
Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or…
Customer service disaster? Be quick – it works
Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your…
Telephone selling in commodity markets – ask for the order
Commodity selling presents certain challenges. Customers are only after one thing – the lowest price. Make sure when you quote you also ALWAYS ask for the order. The…
Telesales training Coventry – testimonials
I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints.…
Telesales masterclass – 14th & 15th December 2010
2 day masterclass for all telemarketing and telesales personnel. In 2 days we’ll guide you through the most effective ways to sell more to more people more often.…
Telesales closing – it’s only a question that’s all
Closing the sale is only a question – that is all. It is the next stage in your well rehearsed and well structured sales process.
How to be an effective phone team manager – some free tips
How to be an effective phone team manager – some free tips. Great ideas came out of a recent course we ran for a team of telephone team…
Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010
Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During…
Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010
Telephone team manager training – 24th & 25th November 2010. Specially designed training course for all phone team managers, supervisors and team leaders in customer service, internal sales,…
Great customer service tips from adversity
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.
Great customer service is about EFFICIENCY – right ?
Great customer service and exceeding the customer’s expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in…
7 tips on how to make cold calls
7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most…
The magic ingredient that will help you get on in life – ENTHUSIASM
Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about…
Make sure your telesales team is targeted on what you are targeted on
Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives…
Why do sales people fail to close ?
Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good…
Good customer service – it’s all about attention to detail
Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you’re in a…
Befriend the gatekeeper – it’s the only way !
Befriend the gatekeeper – it’s the only way ! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and…
Telephone techniques training course – 1 day
Telephone techniques course just launched – 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester,…
Customer Service masterclass training – Leicester / Northampton – 24th – 25th August 2010
Customer Service training – Leicestershire – 24th – 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service…
Telesales masterclass – Leicester / Northampton 26th – 27th July 2010
Telesales masterclass – Leicestershire / Northampton 26th – 27th July 2010. Next open course for telesales and telemarketing personnel now set. Course will cover all the key elements…
Unsolicited telephone sales calls can be illegal
Unsolicited telephone sales calls can be illegal. So this means you can’t simply start calling names and companies at random from a list. Make sure your telephone sales…
Council customer service training – open course East Midlands
Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training
Getting past the gatekeeper – 5 top tips
Getting past the gatekeeper – 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our…
What to do if you lose an order
What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t…
Get flexibility with a short term telesales manager for your team
Get more flexibility with a short term telesales manager for your team. You may be appoint a manager from within the team. Maybe they lack some of the…
Keep telesales language and suggestions positive
Use positive language and positive imagery when talking to prospects and customers. Don’t make sales calls sound apologetic, or that you feel the customer is doing you a…
Questions really are the answer
Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that…
Hire an interim to support your new telesales team leader or supervisor
If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business…
Specialised travel industry training
Travel company Cruise1st wins 3 awards at annual travel awards. Attribute success to many factors including quality sales training which helped them win awards for most improved sales…
Create a dynamic atmosphere with your telesales team
Create a dynamic atmosphere with your telesales team. This is important, if you can help the team create a buzzy, dynamic, fun environment they will perform better. Success…
Get advice on why not to hire a new telesales manager
Advice on why not to hire a new telesales manager. If you’re currently looking to build up the telesales or telemarketing function in your company, you may be…
What is the difference between commission and bonus ?
What is the difference between commission and bonus ? A question we frequently get asked by clients. Not only what is the difference, but equally importantly, “do we…
Small business owner in need of help developing telesales ?
Small business owner in need of help developing telesales ? You run a small to medium sized business and you feel telesales has a place in your business.…
Don’t hire a new telesales manager yet !
Don’t hire a new telesales manager yet ! A more cost effective solution may be to hire in a quality team manager for a fixed or variable amount…
How to sell the delivery charge on small orders
How to sell the delivery charge on small orders. Telesales tips and advice, closing, upselling, increasing order value. Some free telesales and telemarketing tips here on the To…
Commission or bonus and incentives for my telesales team ?
Should I pay commission, bonus or run campaigns for my telesales or telemarketing team ? Well why not do all 3? They all have their place and they…
Telesales training for office interior companies
Benchmarking and telephone skills training for teams in office interior, refit, office refurbishment industries. Training and development programme starts with a team audit where we benchmark your team.
How to deal with – I’m happy with my current supplier
How to deal with – I’m happy with my current supplier. This is one of the most common objections you face in any form of selling. Read more…
Telemarketing, telesales and customer service team development – car companies
To Market offers training – Telemarketing, telesales and customer service team development in car companies. We’ve worked with dealers, finance divisions, vehicle leasing, car dealerships and after sales…
Free telesales advice and tips seminar
Newly launched free telesales seminar January 2010. Free telephone selling workshop for small business owners, company directors and sales managers. Telesales top tips for free. Advice for free…
Quality questions – telesales use
Having a range of quality questions to use when talking to prospects on the phone can be massively helpful and can get you further than perhaps your competitors…
To Market is on Twitter – not sure why !
To Market on Twitter. Developing our capabilities in social networking and viral marketing. Much is a learning curve at the moment, but it is a growing trend to…
Get your travel consultants up to £40K
Motivating travel industry sales agents with commission schemes enabling them to earn upwards of £40K can ensure you stay ahead of the opposition.
Customer Service training for your service desk
Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for…
To Market training now on Twitter
To Market will be tweeting on Twitter and linking articles from this blog onto Twitter to make the articles and blogs more widely available.
Using positive language to influence customers – part of exceptional customer service
Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as ‘No’. It leaves no wriggle room at all. Offer…
Telesales and telemarketing training for contract cleaning companies
Telesales and telemarketing training for contract cleaning companies. Carried out on site at your offices. Team audits plus tailored telephone communication skills training for your telesales team.
Travel industry – tour operator home worker training
Sales training for homeworkers in holiday companies, cruise companies, travel organisations and tour operators. Our specialist travel industry trainer Alan Cook can even deliver cost effective sales and…
Telesales team training – vending companies
Telesales team training – vending companies. Increasing appointment setting rates is key for vending machine distributors and manufacturers. To Market has worked with a number of vending machine…
The 11 main telephone sales objections
The 11 main telephone sales objections are here if you follow the link to the articles site here. Objections are fairly standard across industries, but they feel different…
Interim or fixed contract telesales or telemarketing manager
Interested in hiring an interim or fixed contract telesales or telemarketing manager ? Interview candidates who may want to do the job for you for a fixed number…
One to one travel industry sales training trebles conversion
Our specialist travel trainer Alan Cook has worked with many travel, tour operators, travel agencies and cruise companies over the years. Recently North West based travel company reported…
Telesales and telemarketing to lead you back into growth
Recent report said strength and skill of companies telesales and telemarketing teams and their training and development is going to be key as markets start to move into…
Hiring top people is expensive – training them to be top people is more cost effective
Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager,…
Interim telesales or telemarketing manager – Cambridge
Interim telesales or telemarketing manager – Cambridge. One of the fastest growing sectors of recruitment, hiring an interim gives you the flexibility to hire in the expertise you…
Telesales and a 30% rise in turnover for Cambridge company
Telesales training and development programme helps Cambridge industrial company produce a 30% rise in turnover since the beginning of the year. While market drops 8%.
Experienced telesales or telemarketing manager in your company for a fraction of the usual cost
There is a way to get an experienced telesales or telemarketing manager in your company for a fraction of the usual cost. Hire somebody on a freelance basis…
Travel industry sales training – holiday companies
Travel industry sales training – holiday companies. To Market has specialist travel industry trainer who can help travel and holiday companies with sales training and customer service training.
Telesales telemarketing customer service training – London
Telesales, telemarketing, and customer service training now available in London from To Market. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact…
Marketing for the legal profession – marketing legal practices more effectively
Marketing for the legal profession – with market deregulation in 2010, it is important to market legal practices effectively in the future. Legal practices are starting to become…
Exceptional customer service is about effort – it really is that easy
Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don’t won’t ! Simple as…
Telephone skills seminar for business owners – Grantham
Advice at Grantham seminar September 2009 on key aspects of how to make sure your company comes out lean and fighting fit. Free advice offered on website development,…
No actually I don’t want anyone to do my packing thank you ! Customer service tip
When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding…
Customer profiling – finding customers in difficult economic times
The importance of customer profiling is key as finding customers in difficult economic times can be challenging. profile other companies who are similar. If for instance you have…
Travel industry sales training – improving call conversion rates
travel industry sales training is about achieving higher conversion rates of calls to bookings. Our travel industry specialist trainer Alan Cook has over 25 years experience in helping…
Appointment setting for IFAs – get more appointments
Appointment setting for IFAs highly important for independent financial advisors. You have a range of financial products to sell and advice to give : mortgage advice, pension advice,…
Business development seminar for business owners – fully funded in the East of England
1 day business development seminar for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire.…
Fully funded business development seminar – Birmingham West Midlands
Fully funded 1 day business development seminar – Birmingham West Midlands now launched for business owner managers and directors. Titled “How to win and keep more business.” Covers…
How to build your telesales – without spending big sums on a manager
Some ideas on how to build your telesales – without spending big sums on a manager. A current hot topic in telesales and telemarketing management is the idea…
Business development seminar for owner managers – fully funded in the East Midlands
One day fully funded business development seminar about to be run for owner managers in the East Midlands. Titled “How to win and keep more business” Covers elements…
Travel industry one to one training for homeworkers
Travel industry one to one training for homeworkers. To help them increase sales conversion figures. Our travel industry sales specialist trainer will meet with you and explain how.
Do you really need a full time telesales manager ?
Do you really need a full time telesales manager ? As an alternative have you considered hiring an interim telemarketing or telesales manager on a short term contract…
New sales course with partial funding from Train to Gain
Partially funded sales training now available throughout East Midlands, West Midlands and East of England through Train to Gain. Introduction to Sales covering the 21 things you need…
Free building your business seminar – north of Birmingham May 2009
Free business growth seminar in Rugeley West Midlands May 2009 including how to build your business using the telephone. Telesales, telemarketing technques, exceptional customer service all covered, plus…
Get some outsourced telemarketing services for a limited monthly outlay
Get some telephone skills training for a limited monthly outlay using our outsourced telemarketing services. We have a series of options to help you budget more easily. You…
Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield
Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. Programme details…
Telesales training for plastic packaging companies
Telephone skills training for companies in the plastics and plastic packaging markets. To Market provides customer service, telemarketing and telesales training courses for companies looking to grow their…
Talk to your lapsed customers – they’re the 2nd best source of business !
Outsourced telesales and telemarketing agency services can help you target lapsed customers – the second easiest market sector to target. They’ve bought from you before. Using our telemarketing…
Free and partially funded marketing training is now available for you – Cambridge,Newmarket,Suffolk,Bury St Edmunds,East of England
Free and partially funded marketing training is now available for you if you are in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk,…
Free and partially funded marketing training is now available for you – Leicester, Northampton, Derby, Nottingham
Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider…
Selling and account management – take a long term sales view
Some key advice on selling to your key accounts. Taking the long-term view is the attitude and approach to take to develop the accounts to give maximum revenue.…
Telemarketing agency – outsourced telemarketing in Leicestershire, Northamptonshire
Telemarketing agency offering outsourced telemarketing in Leicestershire, Northamptonshire, Derby, Nottingham, Lougborough, Coalville, Northampton and Leicester. To Market will supply you with outsourced telemarketing services for a trial or…
Benchmarking telesales team for training – Auditing team performance
Independent assessment of your telesales or telemarketing team. To Market will help your assess the training needs of your telephone team – telesales, telemarketing and offer telesales training…
Shall I leave a voicemail ? Tips for telesales and telemarketing teams
Some top tips and advice on whether to leave a voicemail message when making telesales, telemarketing or any form of outbound telephone calls. How the advice may surprise…
Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering,…
Benefits selling – make it easy for your customer to buy
Free sales advice at the To Market blog on Benefits selling, Sales skills, telephone techniques, selling skills, features and benefits, selling benefits,powers of persuasion, advanced selling skills
Telesales training masterclass – 9th & 10th September 2009 – Leicester, Northampton, Coventry
Telesales masterclass on 9th & 10th September. Course ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire.…
Telesales and telemarketing training UK – Leicester, Northampton, Cambridge, Birmingham
Telesales and telemarketing training courses in the UK – Leicester, Northampton, Coventry, Cambridge and Birmingham. Plus Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby…
new business development – now is the time to get organised
Free tips on new business development plus telesales training, telephone communications skills, telephone techniques, telemarketing training, communication skills, new business team training Getting organised and setting up systems…
The banks and customer service
Free advice, tips, hints and customer service techniques customer service banking sector customer service training for banks free customer service tips what makes exceptional customer service how to…
Have your customer service team independently audited
available benchmarking customer service teams, customer service team assessment, customer service training need analysis, customer service team healthcheck, customer service independent team assessment available in Northamptonshire,Leicester,Hemel Hempstead,Milton Keynes,Coventry,…
Teams lack of harmony – is big Phil Scolari a bad manager ?
personal self-development, goal setting, organisational development, Andrews rants, sport, lessons from sport, football
I’ve noticed – retailers giving added value – top sales tip
Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to…
Handling sales objections – you’ve heard it all before
free advice and help with handling objections, overcoming objections plus sales techniques, dealing with objections, selling skills, sales skills Telesales and telemarketing courses run in Birmingham, Milton Keynes,…
How to get your field based sales team into the office making calls
One day in-house course to help you get your sales team to get more appointments and sales. Aimed at Field force sales training, sales team training, sales techniques,…
Travel City Direct – training helped retail arm
Travel industry sales training to help improve your call conversion ratios. Delivered by our training specialist Alan Cook. Travel City Direct benefited from our training. You can too.…
Selling in the recession
Advice and tips on ways to sell through a recession by getting closer to more customers. Supported with marketing seminars and workshops on aspects of telesales, appointment setting,…
Get positive
Think positive. You’ll need it to get through the recession ! Audio CDs available on customer service training, telesales, telemarketing best practice,telephone techniques training,birmingham,leicester,northampton,milton keynes,peterborough,cambridge
Benchmarking customer service teams for training – Auditing customer service team performance
Customer Service teams can be assessed at your offices to identify training needs of your customer service, contact centre or call centre team. Customer service training courses and…
Tailored customer service and telesales training
To Market offers tailored customer service and telesales training to companies and organisations around the UK.
I’m getting lots more faxes, e-mails and letters at the moment – are you ?!
one day sales course field based sales training Leicester Northampton Birmingham Coventry sales training training for sales teams objection handling listening skills needs identification getting past the gatekeeper…
Telesales training course – Corby 22nd January 2009
Telesales training Corby, Northamptonshire telesales training X telesales masterclass X telephone techniques training X selling on the telephone X getting past gatekeepers X overcoming objections on the telephone…
Explore the wonders of Britain – why your country needs you !
Thoughts on customer service and holidays in Britain holiday industry travel industry summer entertainment in the UK
Customer service training issues – the first point of contact is vitally important
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Don’t apologise for your sales call !
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Spelling is important – really !
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Good customer service is easy – use your eyes and ears !
Training available from To Market on exceptional customer service plus customer service tips and advice on communication skills. Customer service training in Birmingham, Solihull, Leicestershire, Northamptonshire with tailored…
Target your lapsed customers – the soft underbelly of your sales
Advice and tips on selling to lapsed customers free sales tips targeting lapsed customers sales targeting how to generate additional sales
Customer Service training courses tips and blog
Customer Service telephone skills training in-house covering how to exceed customer expectations. Leicester, Northampton, Birmingham, Coventry, Cambridge, Peterborough, Nottingham, Derby, Lichfield, Solihull
Advice on getting past the gatekeeper
Common obstacles in getting past the gatekeeper some top tips for telesales training plus telemarketing skills advanced telephone selling telephone techniques training in birmingham Leicestershire Northamptonshire West Midlands…
Structuring a powerful sales call opening
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Telephone skills training – new one day course
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Telesales training courses at your premises in East Midlands, Leicester, Northampton, Coventry, Birmingham, Peterborough
Telesales training courses in Leicester, Northampton, Coventry, Birmingham, Peterborough, Cambridge, Nottingham, Derby plus other sites in Leicestershire, Northamptonshire, West Midlands, Nottinghamshire, Derbyshire, Milton Keynes, East Midlands can be…
Customer Service training UK – Leicester, Northampton, Cambridge, Birmingham
Customer Service training – elevator speech. Customer Service training courses in Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as…
Running a phone team is easy – if only you can find good people
Some top tips on telesales recruitment recruitment and selection of customer service managing a telephone team how to find good customer service agents advice on contact centre recruiting
Track your telesales or telemarketing team’s results
Some advice and tips on telesales team management, How to increase telemarketing team results, telemetrics, telesales results analysis, telesales KPIs, monitoring telesales team performance, telemarketing team results
Do unto others as you would have them do unto you
The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton. She…
Smile – if you want your customers to bother with you !
Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this…
Positive attitude – develop one !
Having a positive attitude when dealing with customers is key to success. Whether you deal with customers in a customer service environment or you are in telesales or…
Identifying needs
Free advice and tips on identifying needs with customers on the telephone
Remember to call back
If you’ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market
Customers like to say yes
Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.