Post-CoVid selling is slightly different. Decision-makers may be hybrid working and it is therefore more difficult to get hold of them. Consider alternative methods of contact and systemise…
Sales teams are less able to drive around visiting customers so telephone skills are becoming increasingly important. Rising cost of fuel and less willingness by customers to meet…
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your…
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you…
Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they…
Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it…
The training world is certainly continuing to change. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them…
Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects.…
Don’t call too often. You’ll probably irritate them. Plus it’ll demotivate you too. If they’re not taking the call, chances are there’s a reason.
Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage…
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team…
Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including…