Telephone supervisor training – Leicester
The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the…
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Blanchard and Johnson say you should invest in training!
Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly I agree wholeheartedly.
It’s amazing how often quotes aren’t followed up
It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today,…
Directing the conversation – an easy 2 stage process
Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you…
Book an audit on your internal sales team
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team.
Customer Service & Internal sales training
2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.
4 latest sales tips
4 tips from a recent sales course. Great ideas come out of interactive, lively training sessions we run. These 4 are cornerstones to help build good, long-term trading…
Do you reflect back on business at Christmas?
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet,…
Why the telephone is your best marketing tool
The telephone has a key role in the marketing mix for B2B organisations alongside advertising, PR and social media.
Finding the good guys – tips booklet
How to find the good guys. 85 things you need to know to recruit a successful telephone team. Tips booklet absolutely free until 31st December 2025.
Lead with a question
Lead with a question is a great tip to engage the other person in communication. Plus you find out things you can base the relationship around. You also…
How about a ‘live’ audit on your customer service team in just 2 hours?
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and I’ll give you a view on how your team…