salesman on phone

Brush up the telephone skills of your field based sales team

Appointment setting, communication skills, customer handling, Field sales training, Getting past gatekeepers, sales development training, Sales tips, Selling advice, training programmes

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects. And yet most never have any training. It can be seen as just as an extension of face-to-face selling. Which it isn’t as the majority of sales people will tell you! Invest in a little training and help your team increase their effectiveness – all from the ease of their desks.

Market seller

Good selling might not seem like selling

Appointment setting, Closing, Cold calling, Field sales training, new customers, sales development, sales development training, Sales tips, Selling advice, Selling more, Telesales tips

Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with industrial or commercial customers will pay great dividends long-term once they know they can trust you.

Classroom empty

Time to get back to classroom training

Complaint handling, Customer retention, customer services, Inbound sales, Online customer service training, Online sales training, sales development training, telemarketing training, telesales training, Upselling

Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…

brunette lady on telephone

5 top tips to secure more appointments over the phone

Appointment setting, Cold calling, communication skills, Customer acquisition, sales development training, Sales tips, Selling advice, telemarketing, telemarketing training, telephone techniques, telesales, telesales scripts, Telesales tips

5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.

carrot & ginger juice

What is blended learning?

Bite-sized training, business growth, customer loyalty, Customer retention, Online customer service training, Online sales training, Online training, sales development training

What is blended learning? The future is blended learning. Well, that’s certainly how To Market views the future of training. Both short-term and probably elements of it will remain for ever. It’s certainly the way To Market will structure many of our customer service and telephone sales training programmes in the future. Ultimately, it will result in better…

Telesales lady with headset

Can furloughed workers do online training?

business development, Furloughed staff, Online sales training, sales development, sales development training, Sales tips, Selling advice

Can furloughed workers enrol on online training? This is a question I’ve been asked recently. More than once. So, I’ve looked into it by speaking to specialists in the field. Employment law specialists. And the good news appears to be that Yes they can. Always get your own advice My initial advice would be that you should…

salesman on phone

Telephone skills to help your field based sales team

Appointment setting, communication skills, customer handling, Field sales training, Getting past gatekeepers, sales development training, Sales tips, Selling advice, training programmes

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects. And yet most never have any training. It can be seen as just as an extension of face-to-face selling. Which it isn’t as the majority of sales people will tell you! Invest in a little training and help your team increase their effectiveness – all from the ease of their desks.