brunette lady on telephone

5 top tips to secure more appointments over the phone

Appointment setting, Cold calling, communication skills, Customer acquisition, sales development training, Sales tips, Selling advice, telemarketing, telemarketing training, telephone techniques, telesales, telesales scripts, Telesales tips

5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.

salesman on phone

Selling benefits on the phone – Wednesday 15th July @ 10:30

Appointment setting, Bite-sized training, business development, Cold calling, Online sales training, Sales tips, Selling more, telemarketing, telephone techniques, telesales training

The second module in our bite-sized series of sales training modules is on Wednesday 15th July at 10:30 a.m. You are probably very familiar with the features of your product or service. Your colleagues talk about them frequently. They’re probably listed on the packaging or on your website, or in the brochure. But it’s the…

The power of vocal tone

How you can tell more than 40 things about somebody from as little as 6 words

Cold calling, communication skills, customer handling, Customer Service tips, sales lead generation, telemarketing, telemarketing training, telephone techniques, telesales training

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

Questioning

Questioning – the most important communication skill?

Appointment setting, Cold calling, communication skills, Sales tips, Selling advice, telemarketing, telemarketing training, telephone techniques, telesales, Telesales tips, telesales training

Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.

Rough seas

Telemarketing appointment setting in choppy waters

Appointment setting, Cold calling, communication skills, Customer acquisition, Field sales training, sales lead generation, Sales tips, Selling advice, telemarketing, telephone techniques

Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help them. More tips on appointment making for telemarketing and lead generation teams as well as field based sales teams here.