Why you still need to make B2B telemarketing calls
5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the story.
Good selling might not seem like selling
Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with industrial or commercial customers will pay great dividends long-term once they know they can trust you.
5 top tips to secure more appointments over the phone
5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.
13th July at 10:30 – Questioning skills selling on the phone – bite-sized sales training
Questioning, alongside listening are arguably the most important of your communication skills. Master these and selling becomes a whole lot easier. They help you find out the things you need to know. They also show interest in the other person, and from this you build rapport. This is the first training module as part of…
Selling benefits on the phone – Wednesday 15th July @ 10:30
The second module in our bite-sized series of sales training modules is on Wednesday 15th July at 10:30 a.m. You are probably very familiar with the features of your product or service. Your colleagues talk about them frequently. They’re probably listed on the packaging or on your website, or in the brochure. But it’s the…
Getting past the gatekeeper – Bite-sized sales training
Getting past the gatekeeper. A topic close to the heart of all us who make outbound calls in order to generate business. This will be the third training module we will run as part of the bite-sized programme. If you want to see the full schedule check out bite-sized. Each of our topics will be…
5 qualities of a great telemarketer
It’s easy to find people who think that telemarketing or telesales is an easy job to do. “Easy to do, hard to do well” perhaps. Anyone can be a telemarketer, in the same way that I can play snooker. Which I can’t! Yes, I can pick up a cue and hit a white ball with…
7 traits of highly effective sales people
7 traits I’ve noticed about successful sales people. I’m not saying these are the only 7, or indeed that they’re the most important 7, but they’re my observations. And it starts with creativity of thought ……
Structuring your telephone sales call – 3 elements
Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.
How you can tell more than 40 things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.