“A good introduction to this subject that will start the thought processes going on how to handle customers.”
“Course was well structured, very good content & delivered very well.”
“I thought there was too much listening and not enough exercises to do.”
Informative, revealing and constructive.
“Very informative, relaxed and most of all easy to follow – not all jargon.”
“I think your conduct and character was professional yet interesting. The course did not seem to drag on, or be dull. Breaking the day up with activities also helped.”
“Very informative, excellent presentation on key areas and delivered in a very informative way. Also delivered with a sense of humour which made it fun and interesting.”
“A good refresher for a group with varying degrees of experience – practically based – relevant to what we do – held my interest throughout.”
“Overall very happy with the training. Great and entertaining presenter. Good sense of humour.”
“I am very glad I attended the course. I have learnt a lot especially as I have not experienced many telephone conversations like the others. Now in the future it will be much easier for me. Thank you for teaching me lots of new things.”
“I found it very enjoyable, light hearted and friendly.”
Brilliant! Good fun, informative.
“Informative and self-assessing.”
Fun. Keeps your attention for the whole course. Very structured but very useful.
Informative, makes you think about things from a customers point of view. Very enjoyable
“The course was interesting and informative. It was delivered in a relaxed way, which made it easier to join in and answer questions. The role play was enjoyable although at other courses I’ve found this intimidating.”