“A good introduction to this subject that will start the thought processes going on how to handle customers.”
“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.
“I fully enjoyed the course, well presented and each segment was well put together.”
“the course was delivered professionally, and had lots of fun exercises. Thank you for an enjoyable time.”
I believe the course to be excellent and presented brilliantly by the tutor.
“A refreshing view on communication, not just another “customer care” course. It’s about how to communicate with people in all aspects of your life.”
“Entertaining and light hearted.”
Thank you Andrew for 2 days of extremely useful happy training. I for one would recommend you as a personality & trainer to any other firm or individual
I think the pace was about right, and the level it was delivered was helpful, didn’t make anyone feel small, and involved everyone at the same time.
“The course was interesting and informative. It was delivered in a relaxed way, which made it easier to join in and answer questions. The role play was enjoyable although at other courses I’ve found this intimidating.”
“A fun way to learn about the basic skills of communication & selling which will give you the tools to be successful in a vastly different environment.”
“I thought you did very well & incorporated loads of examples on the course, which made it really light and easy going. Thanks.”
“Very intense, but very very useful in whatever job role you do.”
I found Andrew’s enthusiasm & drive infectious. He is perhaps the best motivator I have ever worked with. He commands presence when working one-to-one, and is equally captivating when teaching a classroom group of 10. He works hard & is extremely knowledgeable.” taken from LinkedIn
“Very professional and personalised which is important as you felt it was bespoke for you and your company.”
“I felt I learnt a lot and it was good to have training like this.”