Michael – Industrial supplies – Leicester

“a big boost for confidence and developing speaking and listening skills.”

Nitin – Machine tools – Birmingham


Annette – Aerial photography – Cambridge

“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.

Susan – Customer Service team leader – Golf equipment – Cambridge

“Highly interactive, fast-moving, customer service training delivered with humour and genuine interest in the participants.”

Sheren – Packaging – Northampton

“Great for people starting out and serves as a great refresher because it irons out any bad habits you pick up along the way.”

Alan – Management trainer – Leicester

“Thought provoking and highly participative.”

Marnie – Home improvements – Coventry

“Thought it was well structured & the various styles used kept it interesting & informative.”

Charlayne Makan – Healthcare Packaging – Leicestershire

It was a well constructed course. Very well delivered and thoroughly enjoyed – thank you.

Kathy – Home improvement supplier – Coventry

“Delivery was very good. Role plays are usually an area where it is so false that it is hard to be natural. Andrew you are very good at your job.”

Emma – School book supplier – Suffolk

“Insightful. Personal service for the professionals :-)”

Jackie – Healthcare services – Nottingham

“I enjoyed the course & found the balance between discussion and role play excellent. I don’t normally enjoy role play, but I did this time. The wine helped!”

June – Educational supplies – Stoke on Trent

“You are very professional and came across very clearly and made it very understanding.”

Glen – Managing Director – Marketing agency – Birmingham


Mark – Contract distribution – Nottingham

“Very practical based view of how to interact well and badly over the telephone.”

Christina – Council – Northamptonshire

“Very interesting & helpful and well presented – a most enjoyable 2 days which I believe will help me with my work.”

Linda Hynd – Publishing group – Cambridge

“… I am quite happy to have a chat with your potential client, some of the staff still say that they enjoyed your training sessions most out of all the training that we have ever received. Kind regards, Linda”