Roger – Training organisation – Corby

“A good introduction to this subject that will start the thought processes going on how to handle customers.”

Steve – Warehousing & distribution – Leicester

“Course was well structured, very good content & delivered very well.”

Chris – Industrial Machine Tools – East Midlands

“I thought there was too much listening and not enough exercises to do.”

Paul Baggaley – Healthcare Services – Luton

Informative, revealing and constructive.

Elspeth – District Council – East Midlands

“Very informative, relaxed and most of all easy to follow – not all jargon.”

Jennie – Publishing group – Nottingham

“I think your conduct and character was professional yet interesting. The course did not seem to drag on, or be dull. Breaking the day up with activities also helped.”

Katherine – District Council – East Midlands

“Very informative, excellent presentation on key areas and delivered in a very informative way. Also delivered with a sense of humour which made it fun and interesting.”

Pete – Printing software – Northampton

“A good refresher for a group with varying degrees of experience – practically based – relevant to what we do – held my interest throughout.”

Karine – IT Control Systems – Cambridge

“Overall very happy with the training. Great and entertaining presenter. Good sense of humour.”

Sandeep – Metal products – Leicester

“I am very glad I attended the course. I have learnt a lot especially as I have not experienced many telephone conversations like the others. Now in the future it will be much easier for me. Thank you for teaching me lots of new things.”

June – Publishing group – Cambridge

“I found it very enjoyable, light hearted and friendly.”

Sarah Jones – Conference provider – Coventry

Brilliant! Good fun, informative.

Nicola – Motor dealership – Derby

“Informative and self-assessing.”

Jo Johnson – Conference organiser – Coventry

Fun. Keeps your attention for the whole course. Very structured but very useful.

Rita S. – Customer Service Manager – Membership services – Coventry

Informative, makes you think about things from a customers point of view. Very enjoyable

Karen – Periodicals publishing – Newmarket

“The course was interesting and informative. It was delivered in a relaxed way, which made it easier to join in and answer questions. The role play was enjoyable although at other courses I’ve found this intimidating.”