All staff dealing with customers should be given the opportunity to attend.
It was very good, the pace of delivery was well judged. Content good. It was fun
“A thoroughly informative and worthwhile course that will benefit me in various areas of my job and also outside of work as well.”
“Delivery was very good, you kept our attention – a good mix.”
“Well delivered and presented.””
“I thought everything that was included on the course was very useful and helped me in every topic.”
“An enjoyable course. Fun as well as learning.”
“Easy to contribute and well laid out.”
If you want your team/s to deeply understand and deliver excellent customer service then Andrew is your man. Our brief to him was to work with our Sales and Accounts teams to challenge their own thinking on the subject and to help construct a way forward. The work Andrew designed with us challenged the teams…
“An eye opener!”
“I thought the course was very enjoyable, well organised and presented. I have learnt a great deal & feel this will help me in the future with my confidence. Thank you!”
“I liked the way you kept it rolling. I really dislike courses where people want to chat too much. I felt you kept it in check nicely.”
“It was all excellent, the content and how you encouraged us to participate and make us feel a group and not trainer and trainees.”
“I thought you put all points of view across very clear and precise. I also liked your sense of humour – please don’t lose that!”
“A very good introduction to the principles of selling and good communication to steer a call or meeting the way you want it to go.”
“Course was well structured, very good content & delivered very well.”