“a big boost for confidence and developing speaking and listening skills.”
“Although I did not enjoy listening to myself I found this extremely useful & would like to do it again. Great day thanks.” from a follow-up programme working with recorded ‘live’ calls.
“Highly interactive, fast-moving, customer service training delivered with humour and genuine interest in the participants.”
“Great for people starting out and serves as a great refresher because it irons out any bad habits you pick up along the way.”
“Thought provoking and highly participative.”
“Thought it was well structured & the various styles used kept it interesting & informative.”
It was a well constructed course. Very well delivered and thoroughly enjoyed – thank you.
“Delivery was very good. Role plays are usually an area where it is so false that it is hard to be natural. Andrew you are very good at your job.”
“Insightful. Personal service for the professionals :-)”
“I enjoyed the course & found the balance between discussion and role play excellent. I don’t normally enjoy role play, but I did this time. The wine helped!”
“You are very professional and came across very clearly and made it very understanding.”
“Very practical based view of how to interact well and badly over the telephone.”
“Very interesting & helpful and well presented – a most enjoyable 2 days which I believe will help me with my work.”
“… I am quite happy to have a chat with your potential client, some of the staff still say that they enjoyed your training sessions most out of all the training that we have ever received. Kind regards, Linda”