Customer Service & Internal sales training
2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.
Directing the conversation – the easy 2 stage process
Directing the conversation is a useful skill to help you navigate to where you want to get to, without doing all the talking.
Is communication the most important factor in good customer service?
Is communication the most important factor in great customer service? It’s certainly one of them. It’s also the reason many customers complain. The lack of information.
Should you tolerate a customer who swears at you?
Should you tolerate a customer who swears at you? Clearly not but the answer is more nuanced than that. If you terminate the call the customer still has the same problem. So if you feel comfortable deal with it as best you can as if they weren’t swearing at you.
Directing the conversation – an easy 2 stage process
Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage process.
Does your customer service team need a refresher after 15 months away?
Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including some short, sharp modules online. Get battle ready for 2021.
Time to get back to classroom training
Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the…
Customer Service excellence – speed is an impressive element
Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!
Customer Service masterclass 4th – 5th December 2018 – Northampton
Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton
Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!