lady with telephone headset

Customer Service & Internal sales training

Appointment setting, Cold calling, communication skills, Complaint handling, customer handling, customer loyalty, Customer service management, Forthcoming courses, Internal sales, Overcoming objections, sales development training, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, Telesales tips, telesales training, training programmes

2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.

bow & arrows children

Tip on tracking down a decision-maker

Appointment setting, Cold calling, Getting past gatekeepers, Increasing sales, Overcoming objections, Sales tips, Selling advice, telemarketing, telesales

Tracking down a decision maker on the phone. If you’re getting blocked at reception by a policy which says your intended contact doesn’t accept phone calls, try another route in. The receptionist is blocking you because that’s what they’ve been told to do. However there are many other people in the organisation perhaps who don’t know the official line.

A skyscraper under construction. Urban.

Have you got a good strong call structure?

telesales training, Appointment setting, Cold calling, Customer acquisition, sales development training, Sales tips, Selling advice, telemarketing, telemarketing training, telephone techniques, telesales, telesales scripts, Telesales tips, training programmes

Using a strong call guide or blueprint helps massively when it comes to making great outbound telesales or telemarketing calls. Here we describe how it helps and the key areas to focus on to close more deals with more people more often.

Questioning

Is questioning the most important communication skill?

communication skills, Appointment setting, Cold calling, Sales tips, Selling advice, telemarketing, telemarketing training, telephone techniques, telesales, Telesales tips, telesales training

Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.