Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
The telephone has a key role in the marketing mix for B2B organisations alongside advertising, PR and social media.
There are 3 types of training to provide for your team who deal with customers on the phone. Are you up to date and ensuring that your team benefits from training in all 3 areas?
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
Who should you be calling today when planning out your prospecting day? Mix up the various categories within your call pot to make your day more interesting and motivating.
Is having your customer facing phone team working from home a good idea? It has it’s advantages but perhaps it isn’t what’s best for your customers and that is what is important ultimately.
Training is a great way of adding skills and capability but also providing motivation. To get some added verve and feeling of appreciation that you’re investing in them. Training works on many levels.
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
Telephone skills training for in-house customer service, internal sales and telemarketing teams. Commission some engaging and interactive team training. Win more business. Be better.
Consider the power of training to give your team some pep! The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully.…