How about a programme of development for your phone team?
There are 3 types of training to provide for your team who deal with customers on the phone. Are you up to date and ensuring that your team benefits from training in all 3 areas?
Are your team members all underperforming against their KPIs?
Are your team all underperforming against their KPIs? If so, the targets should be changed and quickly. Underperformance can be corrosive.
Is questioning the most important communication skill?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.
Get the size of your lead gen database just right
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your prospect pot.
8 character traits of successful sales people
8 traits of successful sales people. What makes some sales people more successful than others? Not just these 8 for sure, but this is a good blueprint to help keep your own personal bar set high. Setting high standards leads to greater satisfaction and more success. You know it makes sense!
What to do with Christmas – time to review your business
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
Is your account base the right size?
It’s important to get the size of your sales account base just right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your prospect pot.
Did you know you can tell more than 40 things about someone from the first 6 words?
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.
Who are the people you should be calling today?
Who should you be calling today when planning out your prospecting day? Mix up the various categories within your call pot to make your day more interesting and motivating.
If you can’t be number 1 aim to be number 2
There are no prizes for second they say. However in selling there often are. Keep in touch and be helpful and friendly and one day your chance will come. Their favoured supplier will let them down at some point. Or even more key their sales contact leaves. The relationship starts again and you have your opportunity. Make the most of it.