You want to ensure your telephone-based team is getting as much from their conversations with your customers as possible. To come across in a way that makes it easy for your customers to buy from you. Are they making the most of every selling opportunity? Do they spot opportunities to upsell, cross-sell and switch-sell? To stay ahead of the competition, you want to make sure your office-based team is ahead of the game too.
Investing in training and development for them also signals that you value their role and contribution. Giving them the tools to do the job and help them understand more about their communication style will hopefully motivate them too.
Find out more about our in-house courses here. If you have a small team, or you can only afford to have 1 or 2 of them out of the office at the same time, we run open courses too. The next few appear here.
Let’s talk. Drop us a few details on our contact page and we’ll have a chat.
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