5 customer service tips
5 customer service tips taken from the To Market booklet ‘How to get your customers coming back for more.’ Think about your customers perspective and how you can work to offer a good solution for both parties.
How to get your customers coming back for more – tips booklet
Available a tips booklet on great customer service. ‘How to get your customers coming back for more.’ 101 top tips from the customer service professionals on what makes great service.
Should you tolerate a customer who swears at you?
Should you tolerate a customer who swears at you? Clearly not but the answer is more nuanced than that. If you terminate the call the customer still has the same problem. So if you feel comfortable deal with it as best you can as if they weren’t swearing at you.
Does your customer service team need a refresher after 15 months away?
Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including some short, sharp modules online. Get battle ready for 2021.
Customer Service training – Yes, we’ll come to you
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have it’s limitations.
Customer Service excellence – speed is an impressive element
Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!
Customer Service masterclass 4th – 5th December 2018 – Northampton
Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton
Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton
Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Does your team smile enough?
The value of smiling when in customer service. A smile is free