Yawning baby

Does your customer service team need a refresher after 12 weeks away?

Does your customer service team need a refresher after 12 weeks away? As businesses start to open up after an extended period away, it’s all a bit strange and different isn’t it? I’ve noticed in the last couple of weeks, having restarted contacting clients that most businesses are now open again – but mostly the…

Northampton council building

Customer Service masterclass 4th – 5th December 2018 – Northampton

Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton

Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton

Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!