How about a programme of development for your phone team?
There are 3 types of training to provide for your team who deal with customers on the phone. Are you up to date and ensuring that your team benefits from training in all 3 areas?
First impressions count
First impressions count. Work to ensure the impression you give others when you first interact with them is the image you want to create.
Is working from home a great idea for the team?
Is having your customer facing phone team working from home a good idea? It has it’s advantages but perhaps it isn’t what’s best for your customers and that is what is important ultimately.
Customer Service training – Yes, we’ll come to you
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have it’s limitations.