The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the challenges of motivating and running a customer service, telesales or internal sales team. December 2017
Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly I agree wholeheartedly.
2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.
How to find the good guys. 85 things you need to know to recruit a successful telephone team. Tips booklet absolutely free until 31st December 2025.
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and I’ll give you a view on how your team interacts with customers on the phone. Customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.
Your key responsibilities as a customer service team manager. A few bullet points which help.
Your key responsibilities as a telesales or customer service team manager. A few bullet points which help.
Is your sales team targeted on what you’re targeted on? Sounds obvious but not all management teams do this. Here’s why it’s important
Are your team all underperforming against their KPIs? If so, the targets should be changed and quickly. Underperformance can be corrosive.
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your prospect pot.