You’re the person in charge of the team. As the person responsible for developing your telemarketing, telesales, customer service or internal sales team you have a number of challenges and opportunities.

Here you will find some useful tips to help with some of shortcuts and best practice you can use with the management of your team. We have specific courses for telephone team managers covering such subjects as;

  • Team motivation
  • Praise and reprimand
  • Target setting
  • Coaching
  • The role of a first line manager

We have a range of audio CDs available with some of our training material on, which may help you from our Associated Learning Systems brand.

You can use these to develop your own in-house training. Or you can use them at meetings. Maybe they could help you develop your coaching skills with members of your team. Sometimes our clients use them to develop coaching skills within the team. So, some of your team help coach and develop newer members.

We run specific courses for both telesales and customer service personnel. These courses will benefit your team both by helping them understand more about their own verbal communication and by motivating them to achieve higher standards, which all means better service for your customers of course.

For more information, just send us some details here.