WFH is a new acronym I’ve seen a few times recently. Working from Home is to be the new ‘norm’ for many. Or at least a lot more of it will be going on than was the case before March. How is the future shaping up? I make no claim to be able to…
Some tips on managing and motivating a telephone based team. Appreciate that done well telephone communication with customers and prospects can pay great dividends. Spend time and effort constructing your working processes around keeping your team happy, motivated and on-message. It’ll make your life easier!
Allowing your telesales team to work from home increases call centre productivity by around 20% it is claimed. Certainly being able to recruit from a larger pool and reducing staff turnover will help hugely. However they still need managing so this has to be thought through.
6 tips and views on how to keep your outbound telemarketing, telesales or lead generation team firing on all cylinders. Motivating the team is not always easy but is necessary to keep them focused on being successful, and it makes your job more enjoyable too!