yellow telephone

The telephone is becoming more important in selling

The telephone is becoming more important in selling. In this crazy new world, sales people are being prevented from going and talking to customers in the way that they’d like. So, what’s the next best thing? Let me introduce the telephone The next best quality of call to have with customers is on the phone.…

Refreshing drink with mint & lemon

Refresher training – to get your team ready

Training has changed. To Market is still doing it but of course there are a few fundamental differences. It’s all online now. We’re running bespoke and in-house courses using Zoom Modules are shorter. We know that 1 – 1 1/2 hours is the maximum anyone can concentrate for It costs less than it did! There are a…

brunette lady on telephone

5 top tips to secure more appointments over the phone

5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.

Young female working from bedroom

Monitoring your team remotely

WFH is a new acronym I’ve seen a few times recently. Working from Home is to be the new ‘norm’ for many. Or at least a lot more of it will be going on than was the case before March. How is the future shaping up?    I make no claim to be able to…

piggy bank and coins

We need training but we have no money!

Do you believe you need to give your customer facing team some training? As we peer out from under the covers – determined to get the UK economy back up and running again, we all need a little help. For many of you, you might be aware that you need help. The challenge is thought…

blending ingredients on a weighscale

What will training look like post Covid-19?

What will training look like post Covid-19? Different almost certainly. You will still need training to keep your team top of their game and ahead of the competition. But the traditional classroom model of learning and training has been compromised. It’ll come back at some point before too long. Nevertheless we’re all waking up to…

Yawning baby

Does your customer service team need a refresher after 12 weeks away?

Does your customer service team need a refresher after 12 weeks away? As businesses start to open up after an extended period away, it’s all a bit strange and different isn’t it? I’ve noticed in the last couple of weeks, having restarted contacting clients that most businesses are now open again – but mostly the…

carrot & ginger juice

What is blended learning?

What is blended learning? The future is blended learning. Well, that’s certainly how To Market views the future of training. Both short-term and probably elements of it will remain for ever. It’s certainly the way To Market will structure many of our customer service and telephone sales training programmes in the future. Ultimately, it will result in better…

Old man with looking glass

13th July at 10:30 – Questioning skills selling on the phone – bite-sized sales training

Questioning, alongside listening are arguably the most important of your communication skills. Master these and selling becomes a whole lot easier. They help you find out the things you need to know. They also show interest in the other person, and from this you build rapport. This is the first training module as part of…