5 common sales mistakes to avoid
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you more often. Take the long term view.
Your sales script is an effective aid when used professionally
Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.
How about a team audit on your lead generation team?
Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.
Training to give your team some pep!
The training world is certainly continuing to change. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure…
How good are the telephone skills of your field based sales team?
Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects. And yet most never have any training. It can be seen as just as an extension of face-to-face selling. Which it isn’t as the majority of sales people will tell you! Invest in a little training and help your team increase their effectiveness – all from the ease of their desks.
Don’t call too often – this is why
Don’t call too often. You’ll probably irritate them. Plus it’ll demotivate you too. If they’re not taking the call, chances are there’s a reason.
Directing the conversation – an easy 2 stage process
Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage process.
How about a ‘live’ audit on your telesales or customer service team?
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.
Does your customer service team need a refresher after 15 months away?
Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including some short, sharp modules online. Get battle ready for 2021.
Do you follow-up visitors to your website?
It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B visitors are. Ensure you have a plan in place to maximise the opportunities that are coming your way daily.