Do you believe you need to give your customer facing team some training? As we peer out from under the covers – determined to get the UK economy back up and running again, we all need a little help. For many of you, you might be aware that you need help. The challenge is thought…
What will training look like post Covid-19? Different almost certainly. You will still need training to keep your team top of their game and ahead of the competition. But the traditional classroom model of learning and training has been compromised. It’ll come back at some point before too long. Nevertheless we’re all waking up to…
Does your customer service team need a refresher after 12 weeks away? As businesses start to open up after an extended period away, it’s all a bit strange and different isn’t it? I’ve noticed in the last couple of weeks, having restarted contacting clients that most businesses are now open again – but mostly the…
What is blended learning? The future is blended learning. Well, that’s certainly how To Market views the future of training. Both short-term and probably elements of it will remain for ever. It’s certainly the way To Market will structure many of our customer service and telephone sales training programmes in the future. Ultimately, it will result in better…
As restrictions are gradually being lifted posted Covid19, we’re all being faced with new realities. Your field based sales team aren’t likely to be able to visit your customers with the same frequency as they once did. They will use the phone for much more customer communication in the future. Less face-to-face contact – but…
Questioning, alongside listening are arguably the most important of your communication skills. Master these and selling becomes a whole lot easier. They help you find out the things you need to know. They also show interest in the other person, and from this you build rapport. This is the first training module as part of…
The second module in our bite-sized series of sales training modules is on Wednesday 15th July at 10:30 a.m. You are probably very familiar with the features of your product or service. Your colleagues talk about them frequently. They’re probably listed on the packaging or on your website, or in the brochure. But it’s the…
Getting past the gatekeeper. A topic close to the heart of all us who make outbound calls in order to generate business. This will be the third training module we will run as part of the bite-sized programme. If you want to see the full schedule check out bite-sized. Each of our topics will be…
It’s all about online at the moment, isn’t it? If you’re looking for some sales training at the moment, why not look at one of our 2 online options. Sales communication skills course – one day course – spread over 5 Zoom sessions. Bite-sized training where you simply pay in advance for each module from…
Week commencing 11th May, To Market will be launching a series of bite-sized sales training modules for you to join online. We’ll publish the dates and the topics on the website and you may see it detailed on LinkedIn too. Each session will cover a topic that we think may be relevant to many of you,…