Christmas – time to review your business

business development, business growth, Customer acquisition, customer handling, Customer retention, Customer service management, Customer Service tips, Goal setting, Marketing, owner managers directors, Personal development, small business marketing

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

Market seller

Good selling might not seem like selling

Appointment setting, Closing, Cold calling, Field sales training, new customers, sales development, sales development training, Sales tips, Selling advice, Selling more, Telesales tips

Good selling in B2B is often about informing and offering knowledge, and advice to your customer, then allowing them to make their decision. Building your own credibility with industrial or commercial customers will pay great dividends long-term once they know they can trust you.

yellow telephone

The telephone is becoming more important in selling

Bite-sized training, business growth, Field sales training, Increasing sales, Online sales training, Online training, sales lead generation, telephone techniques

The telephone is set to become increasingly important as a sales tool in this post-pandemic world that we’re now in. Being able to go and see customers in the way that we used to a year ago just isn’t possible. The phone is the next best way of keeping in contact with regular customers and prospecting for new ones.

Robed lady with facemask

Incentives must incentivise – kinda obvious

Commission schemes, owner managers directors, Sales tips, Telemarketing management, telesales, Telesales KPIs, telesales team management

Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.

Classroom empty

Time to get back to classroom training

Complaint handling, Customer retention, customer services, Inbound sales, Online customer service training, Online sales training, sales development training, telemarketing training, telesales training, Upselling

Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…