Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.
A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team.
4 tips from a recent sales course. Great ideas come out of interactive, lively training sessions we run. These 4 are cornerstones to help build good, long-term trading relationships.
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
The telephone has a key role in the marketing mix for B2B organisations alongside advertising, PR and social media.
How to find the good guys. 85 things you need to know to recruit a successful telephone team. Tips booklet absolutely free until 31st December 2025.
Lead with a question is a great tip to engage the other person in communication. Plus you find out things you can base the relationship around. You also signal interest in them too.
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and I’ll give you a view on how your team interacts with customers on the phone. Customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.
Your key responsibilities as a customer service team manager. A few bullet points which help.
5 sales mistakes to avoid. Work on your integrity to build great long term trading relationships with customers. This will make them more likely to buy from you more often. Take the long term view.