Customer Service training – Yes, we’ll come to you
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have it’s limitations.
Incentives must incentivise – kinda obvious
Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.
Time to get back to classroom training
Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…
4 extra sales tips
4 tips from recent sales courses. Great ideas come out of interactive, lively training sessions.
The telephone is becoming more important in selling
The telephone is becoming more important in selling. In this crazy new world, sales people are being prevented from going and talking to customers in the way that they’d like. So, what’s the next best thing? Let me introduce the telephone The next best quality of call to have with customers is on the phone.…
Training to give your team some pep!
The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure that You…
Refresher training – to get your team ready
Training has changed. To Market is still doing it but of course there are a few fundamental differences. It’s all online now. We’re running bespoke and in-house courses using Zoom Modules are shorter. We know that 1 – 1 1/2 hours is the maximum anyone can concentrate for It costs less than it did! There are a…
5 top tips to secure more appointments over the phone
5 top tips to help you secure more appointments over the phone. Ensure you have a clear idea about what you are trying to achieve but remember that you must work to build rapport from the start. This involves getting them into conversation – not bombarding them with statements about how good your company and it’s products are.
We need training but we have no money!
Do you believe you need to give your customer facing team some training? As we peer out from under the covers – determined to get the UK economy back up and running again, we all need a little help. For many of you, you might be aware that you need help. The challenge is thought…
Monitoring your team remotely
WFH is a new acronym I’ve seen a few times recently. Working from Home is to be the new ‘norm’ for many. Or at least a lot more of it will be going on than was the case before March. How is the future shaping up?  I make no claim to be able to…