Pre-training team audits

How about a ‘live’ audit on your telesales or customer service team?

benchmarking customer service teams, benchmarking telesales teams, Customer service management, customer service team assessment, Independent audit of customer service, Independent audit of telemarketing team, Telemarketing management, Telesales team assessment, telesales team management

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

footprints in the sand

Do you follow-up visitors to your website?

business growth, Customer acquisition, Increasing sales, Lead generation, Marketing, Marketing process, new customers, owner managers directors, sales development, Selling more, small business, small business marketing

It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B visitors are. Ensure you have a plan in place to maximise the opportunities that are coming your way daily.

Directing the conversation CD

Directing a conversation – an easy 2 stage process

Cold calling, communication skills, Customer acquisition, customer handling, Customer retention, Customer Service tips, customer services, telemarketing training, telephone techniques, Telesales tips, telesales training

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

salesman on phone

Brush up the telephone skills of your field based sales team

Appointment setting, communication skills, customer handling, Field sales training, Getting past gatekeepers, sales development training, Sales tips, Selling advice, training programmes

Telephone skills for field based sales teams is a vital part of the armoury. To close deals, to set their own appointments, to follow-up proposals, to qualify prospects. And yet most never have any training. It can be seen as just as an extension of face-to-face selling. Which it isn’t as the majority of sales people will tell you! Invest in a little training and help your team increase their effectiveness – all from the ease of their desks.

The power of vocal tone

You can already tell more than 40 things about someone from the first 6 words

Cold calling, communication skills, customer handling, Customer Service tips, sales lead generation, telemarketing, telemarketing training, telephone techniques, telesales training

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

Christmas – time to review your business

business development, business growth, Customer acquisition, customer handling, Customer retention, Customer service management, Customer Service tips, Goal setting, Marketing, owner managers directors, Personal development, small business marketing

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.