Directing the conversation CD

Directing the conversation – an easy 2 stage process

Cold calling, communication skills, Customer acquisition, customer handling, Customer retention, Customer Service tips, customer services, telemarketing training, telephone techniques, Telesales tips, telesales training

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

lady with telephone headset

Customer Service & Internal sales training

Appointment setting, Cold calling, communication skills, Complaint handling, customer handling, customer loyalty, Customer service management, Forthcoming courses, Internal sales, Overcoming objections, sales development training, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, Telesales tips, telesales training, training programmes

2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.

Do you reflect back on business at Christmas?

business development, business growth, Customer acquisition, customer handling, Customer retention, Customer service management, Customer Service tips, Goal setting, Marketing, owner managers directors, Personal development, small business marketing

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

Northampton town centre

Telephone skills masterclass 10th December 2024 – Northampton

communication skills, customer handling, customer loyalty, Customer retention, customer services, Forthcoming courses, Internal sales, seminar, telemarketing training, telephone techniques, telesales training, training programmes

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

The power of vocal tone audio CD

You can tell more than 40 things about somebody from the first 6 words

Cold calling, communication skills, customer handling, Customer Service tips, sales lead generation, telemarketing, telemarketing training, telephone techniques, telesales training

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.