Incentives must incentivise – sounds obvious

Running incentive schemes is a valuable part of keeping the telesales or telemarketing team focused on the organisation’s goals. However there are some common banana skins to avoid if you want your commission, bonus and or campaigns to produce the right results. Here 5 of the common pitfalls.

How about a ‘live’ audit on your customer service or telesales team?

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

Coaching – some new tools

New enhanced coaching for telephone based teams from To Market. Customer Service, Internal Sales, Telesales. Invest in some objective measuring of call quality. Can be carried out using a blend of onsite and offsite coaching.

Quick 2 hour onsite team audit on your phone team

Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

Building an effective telephone team

Our audio CD with our top tips and advice on the most effective way of setting up an outbound phone team : telemarketing or telesales. Learn the shortcuts and focus on the 8 key areas to ensure you do it right. Avoid the headaches and set yourself up for success. The training CD from To Market will guide you through the pitfalls.