How about a programme of development for your phone team?
There are 3 types of training to provide for your team who deal with customers on the phone. Are you up to date and ensuring that your team benefits from training in all 3 areas?
Customer Service training – Yes, we’ll come to you
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have it’s limitations.
Identifying needs
Free advice and tips on identifying needs with customers on the telephone