old dude check shirt B&W

You can tell more than 40 things about somebody from as little as 6 words

Cold calling, communication skills, customer handling, Customer Service tips, sales lead generation, telemarketing, telemarketing training, telephone techniques, telesales training

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

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Telemarketing appointment setting in choppy waters

Appointment setting, Cold calling, communication skills, Customer acquisition, Field sales training, sales lead generation, Sales tips, Selling advice, telemarketing, telephone techniques

Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help them. More tips on appointment making for telemarketing and lead generation teams as well as field based sales teams here.

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Customer Service masterclass 4th – 5th December 2018 – Northampton

communication skills, Complaint handling, customer handling, Customer retention, Customer Service excellence, Customer service management, customer services

Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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5 easy steps to make your telesales call a lot more interesting

Cold calling, communication skills, Customer acquisition, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, Telesales tips, telesales training

5 easy steps to make your telesales call a lot more interesting. 5 top tips starting with getting them talking first. Getting the prospect engaged will make the selling part of the call a whole lot easier.

Telesales skills course – 18th & 19th September 2018 – Leicester Northampton

Appointment setting, Cold calling, communication skills, Overcoming objections, sales development training, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, training programmesLeave a comment

Telesales & telemarketing masterclass coming up soon on September 18th & 19th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

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Telephone skills masterclass 29th & 30th August 2018 – Northampton

communication skills, customer handling, customer loyalty, Customer retention, customer services, Forthcoming courses, Internal sales, seminar, telemarketing training, telephone techniques, telesales training, training programmes

Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton

communication skills, Complaint handling, customer handling, Customer retention, Customer Service excellence, Customer service management, customer servicesLeave a comment

Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Birmingham – telesales mini masterclass 1 day – 20th August 2018

Appointment setting, Cold calling, communication skills, Customer acquisition, Forthcoming courses, Getting past gatekeepers, Overcoming objections, Personal development, sales development training, sales lead generation, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, telesales training, training programmesLeave a comment

Telesales training masterclass. 1 day in Birmingham. Monday 20th August. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.