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Category Archives: Account management

B2B telemarketing is important

Why you still need to make B2B telemarketing calls

Account management, Appointment setting, Cold calling, communication skills, Customer acquisition, customer loyalty, Independent audit of telemarketing team, Outsourced telemarketing, Selling advice, telemarketing, Telemarketing management, telemarketing training, training programmesBy AndrewJanuary 11, 2021

5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the story.

outdoor market aerial view

How well will your sales team cope with more customer contact on the phone?

Account management, customer handling, Field sales training, Increasing sales, sales development training, Sales tips, Selling moreBy AndrewJune 26, 2020

As restrictions are gradually being lifted posted Covid19, we’re all being faced with new realities. Your field based sales team aren’t likely to be able to visit your customers with the same frequency as they once did. They will use the phone for much more customer communication in the future. Less face-to-face contact – but…

Sales tips audio CDs

Structuring your telephone sales call – 3 elements

Account management, Appointment setting, Closing, Cold calling, Customer acquisition, Increasing sales, new customers, Sales tips, Selling advice, Selling more, telemarketing, telemarketing training, telephone techniques, telesales, Telesales tips, telesales trainingBy adminFebruary 25, 2020

Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.

Plan out sales steps

3 key steps to structuring your telephone sales call

Account management, Appointment setting, Closing, Cold calling, Customer acquisition, Increasing sales, new customers, Sales tips, Selling advice, Selling more, telemarketing, telemarketing training, telephone techniques, telesales, Telesales tips, telesales trainingBy AndrewJanuary 31, 2020

Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.

B2B telemarketing is important

Why you still need to make telemarketing calls in B2B

Account management, Appointment setting, Cold calling, communication skills, Customer acquisition, customer loyalty, Independent audit of telemarketing team, Outsourced telemarketing, Selling advice, telemarketing, Telemarketing management, telemarketing training, training programmesBy AndrewJanuary 15, 2020

5 reasons why using outbound telemarketing could help your B2B organisation. Quality of contact, getting closer to your market place and encouraging feedback is all part of the story.

Weekly diary planner

Amazing how often quotes aren’t followed up

Account management, Field sales training, Inbound sales, Increasing sales, Internal sales, sales development training, Sales tips, Selling advice, Telesales tipsBy adminNovember 8, 2019

It’s amazing how often quotes aren’t followed up in B2B. They are your best chance of business, so if you are only going to call 10 people today, make sure it’s those you’ve sent quotes to. Also you want a reasonable return on the amount of time you’ve invested in preparing the proposal. That’s reasonable. Remember to use a number of methods of contact.

Cross selling – some tips

Account management, Inbound sales, Increasing sales, Internal sales, sales development, sales development training, Sales tips, Selling advice, Selling moreBy adminOctober 18, 2019

Cross selling ‘how tos’ here. Defining cross selling as offering alternative products or services, perhaps when you’re out of stock of a product that the customer wants. Keeping the customer informed and offering best advice based on good product knowledge is key to building a long-term relationship with your customer.

Egg timer blue sand

Customer Service excellence – speed is an impressive element

Account management, Banking, Complaint handling, customer handling, Customer Service excellence, Customer service management, Customer Service tips, customer servicesBy adminJuly 31, 2019

Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!

Man making loser sign

Why most telesales calls fail after 8 seconds

Account management, Cold calling, Customer acquisition, sales development training, Sales tips, Selling advice, telemarketing, telemarketing training, telephone techniques, telesales, Telesales tips, telesales trainingBy adminJuly 25, 2019

For goodness sake make your telesales or telemarketing call sound interesting. Too many calls fail in the first 10 seconds because it just sounds like a lot of blah-blah – a descriptive piece about what your company does. Who cares? Probably not the prospect.

London street at night

Outbound telemarketing is back in fashion – is this why?

Account management, Appointment setting, business development, business growth, Customer acquisition, customer loyalty, Marketing, owner managers directors, sales lead generation, Sales tips, Selling advice, small business marketing, telemarketing, Telemarketing management, telemarketing trainingBy adminJuly 10, 2019

Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers, so outbound telemarketing comes back into vogue. With highly personalised one to one communication – no other form of contact offers such a great way of learning about customer wants and needs.

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