Customer Service Telesales & Telemarketing training

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

Professionalism on the phone – 5 top tips

Professionalism on the phone is key to many customers purchase decisions. Customers, clients and prospects will often make decisions about who they’re going to buy from based on the level of professionalism of the person they speak to. They will also pay more if they believe the seller they’re talking to will offer a more professional service. Make sure this is you.

Poor telemarketing looks like this

Here 5 great points about how NOT to do your telemarketing. Good telemarketing requires some thought, some planning and some professional pride. Don’t be one of those telemarketers that gives us all a bad name. Phoning people to sell gas or electricity when they work in serviced offices is clearly a waste of time and frankly not very bright.

Getting past the gatekeeper – some telesales tips

Getting past gatekeepers. Remember they’re only doing their job. So get used to it, and learn to work with them rather than against them. Here we share some tips to help you get gatekeepers on side – to help you get through to more decision-makers more often to do more presentations.

More successful appointment setting for field sales – Leicester

Appointment setting training for field based sales teams from telephone skills expert Andrew Seaward of To Market. One day course for sales teams to help them make the most of their phone calls in the office. Generating more appointments creates more sales opportunities. Simple as…..

Why listening is so important to telesales

Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.

One Minute Manager

Blanchard and Johnson say you should invest in training!

Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly we agree wholeheartedly. Organisations have no option other than to continually look to raise the bar to ensure they stay one step ahead of the competition.