The only course in the UK specifically designed for first team telephone team managers, supervisors and team leaders? 2 days in-depth course guiding first line managers through the challenges of motivating and running a customer service, telesales or internal sales team. December 2017
2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.
Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.
How to find the good guys. 85 things you need to know to recruit a successful telephone team. Tips booklet absolutely free until 31st December 2025.
How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and I’ll give you a view on how your team interacts with customers on the phone. Customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.
Your key responsibilities as a customer service team manager. A few bullet points which help.
5 customer service tips taken from the To Market booklet ‘How to get your customers coming back for more.’ Think about your customers perspective and how you can work to offer a good solution for both parties.
Available a tips booklet on great customer service. ‘How to get your customers coming back for more.’ 101 top tips from the customer service professionals on what makes great service.
Your key responsibilities as a telesales or customer service team manager. A few bullet points which help.
Are your team all underperforming against their KPIs? If so, the targets should be changed and quickly. Underperformance can be corrosive.