Why high pressure selling doesn’t work
Hard sell doesn’t work in business to business markets. We explain why it only appears if companies sell to consumers. B2B and B2C are very different types of selling. B2B must be honest and ethical.
How you can tell 40 plus things about somebody from as little as 6 words
The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.
Questioning – the most important of your communication skills?
Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.
Telemarketing appointment setting in uncertain times
Telemarketing appointment setting in tough times. Listen carefully to what the other person is saying and think through the implications of their situation and how you could help them. More tips on appointment making for telemarketing and lead generation teams as well as field based sales teams here.
How to make more of call recordings – training ideas
Use some recorded calls to help in the training of your telesales or telemarketing team. I can listen to the calls remotely and then run a bespoke and clearly tailored training session with your team and manager.
Tips on rapport building over the phone
Tips on rapport building. This is a bit like tips on being a nice person. However building trust and integrity with your contacts is vital to build long-term sales relationships with them. And there are no easy solutions either.
3 top tips for telephone appointment setting for field sales
3 top tips for appointment setting over the phone for field based sales teams. There are many subtle differences between selling face-to-face and setting your own appointments over the phone. Here are some of our ideas to help.
How to avoid mixed messages on the phone
Mixed messages on the telephone when talking to customers arise because we’re all different people. We all relate to the world differently and therefore we can’t assume that just because we know what we mean that they’re getting the same message. Chances are they probably aren’t.
Directing the conversation – the easy 2 stage process
Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.
New financial year April – Learning and development budgets
April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint handling, generation of new business are key components of success for any organisation. Our programmes are designed to fit whether you have a budget of £35 or £35,000. Invest in your team, and give them the springboard to help grown your business.