Unwavering business management. Keep your ship steady in times of choppy waters can pay dividends. Making the right decisions, and then sticking with them can bring benefits as they did for a client.
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.
Telesales masterclass April 16th and 17th April covering Leicestershire and Northamptonshire
Keep in touch with your previous customers. It frequently yields dividends as it has for us twice in the last week. People buy from people, so if you stay in touch, you will often find your loyalty and commitment is rewarded. And it’s a simple strategy.
Telesales masterclass Feb 20th and 21st covering Leicestershire and Northamptonshire. How to sell more to more people more often.
Some tips on how to close off your sales call on the phone. Remember our 3 stage process to round everything off professionally.
Inbound sales calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons : to gather information or advice, to enquire about a price or some other factor relating to a direct sale, to progress check an order, or maybe to complain!
Work on your elevator pitch. Tips on preparing a great elevator speech. Important because it allows the other person to start deciding whether they’re interested – OR NOT!
Customer Service masterclass for telephone based teams in the Midlands. Covering all the key communication skills to help you build better customer relationships quicker and deeper.
Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.