lady with telephone headset

Customer Service & Internal sales training

Appointment setting, Cold calling, communication skills, Complaint handling, customer handling, customer loyalty, Customer service management, Forthcoming courses, Internal sales, Overcoming objections, sales development training, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, Telesales tips, telesales training, training programmes

2 day customer service, internal sales, telemarketing, and telesales training onsite at your offices. Fully interactive to make learning fun.

bow & arrows children

Tip on tracking down a decision-maker

Appointment setting, Cold calling, Getting past gatekeepers, Increasing sales, Overcoming objections, Sales tips, Selling advice, telemarketing, telesales

Tracking down a decision maker on the phone. If you’re getting blocked at reception by a policy which says your intended contact doesn’t accept phone calls, try another route in. The receptionist is blocking you because that’s what they’ve been told to do. However there are many other people in the organisation perhaps who don’t know the official line.

Frightened child

Why everyone struggles with sales objections

Appointment setting, Cold calling, communication skills, Customer acquisition, Overcoming objections, Sales tips, Selling advice, telemarketing, telephone techniques, telesales, Telesales tips, telesales training

Everyone tends to struggle with sales objections. It’s just that some people learn to cope with them better than others. It is because we go through the emotions of rejection. Here are some practical tips to help deal with them, taken from the training module on Complaints, Objections and Nos. There is an audio CD on the subject too for just £34.99.

Telesales skills course – 18th & 19th September 2018 – Leicester Northampton

Appointment setting, Cold calling, communication skills, Overcoming objections, sales development training, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, training programmesLeave a comment

Telesales & telemarketing masterclass coming up soon on September 18th & 19th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

Birmingham – telesales mini masterclass 1 day – 20th August 2018

Appointment setting, Cold calling, communication skills, Customer acquisition, Forthcoming courses, Getting past gatekeepers, Overcoming objections, Personal development, sales development training, sales lead generation, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, telesales training, training programmesLeave a comment

Telesales training masterclass. 1 day in Birmingham. Monday 20th August. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.

Tracking down the decision-maker – a tip

Appointment setting, Cold calling, Getting past gatekeepers, Increasing sales, Overcoming objections, Sales tips, Selling advice, telemarketing, telesales

Tracking down the decision maker on the phone. If you’re getting blocked at reception by a policy which says your intended contact doesn’t accept phone calls, try another route in. The receptionist is blocking you because that’s what they’ve been told to do. However there are many other people in the organisation perhaps who don’t know the official line.

More tips on getting past the gatekeeper

Appointment setting, Cold calling, Customer acquisition, Field sales training, Getting past gatekeepers, Overcoming objections, sales development training, Sales tips, Selling advice, telephone techniques, telesales, Telesales tipsLeave a comment

Getting past the gatekeeper is an occupational hazard for anyone making outbound calls : telesales, telemarketing or field sales. There are many tips posted elsewhere on this blog but here I suggest a change of attitude, a change of approach may help.

Used professionally your sales script is a powerful tool

Appointment setting, Cold calling, Customer acquisition, Overcoming objections, sales development training, sales lead generation, Sales tips, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales, telesales scripts, Telesales tips

Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.