Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that everyone is a customer, it’s just that some of them haven’t bought from you yet !
How to sell the delivery charge on small orders. Telesales tips and advice, closing, upselling, increasing order value. Some free telesales and telemarketing tips here on the To Market blog. This one is about how to sell the delivery charge for small orders.
To Market offers training – Telemarketing, telesales and customer service team development in car companies. We’ve worked with dealers, finance divisions, vehicle leasing, car dealerships and after sales service and parts.
Having a range of quality questions to use when talking to prospects on the phone can be massively helpful and can get you further than perhaps your competitors will on the phone.
Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for their after sales team.
Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as ‘No’. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.
The 11 main telephone sales objections are here if you follow the link to the articles site here. Objections are fairly standard across industries, but they feel different to each person. We’re undertaking a piece of research on the most common objections, and we’d like your help …
Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager, a top business book from the 1980s. The advice is still as relevant now ……
Marketing for the legal profession – with market deregulation in 2010, it is important to market legal practices effectively in the future. Legal practices are starting to become more aware of the need to embrace marketing techniques and tools in order to grow in the future. Professional telephone skills training will become an important aspect of this.
Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don’t won’t ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.