Why listening is so important to telesales

Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.

One Minute Manager

Blanchard and Johnson say you should invest in training!

Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly we agree wholeheartedly. Organisations have no option other than to continually look to raise the bar to ensure they stay one step ahead of the competition.

How to close a telesales call – properly!

How to close a telesales call – properly! It is easy to lose focus on your call at the end of your conversation with your customer or prospect. You know it’s about to end and so do they. However there are still certain things to do to ensure your telemarketing or telesales call is professional. summarise build…

Telesales & telemarketing masterclass – 12th & 13th December 2011

Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions…

Inbound calls represent the best selling opportunities there are

Inbound sales calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons : to gather information or advice, to enquire about a price or some other factor relating to a direct sale, to progress check an order, or maybe to complain!

Why your elevator speech is important – sales advice

There are many reasons why your elevator speech is important. This is all part of effective sales advice. First what is an elevator pitch? It is as you’ve probably guessed an American term, which we use in the UK unaltered. It is a finely honed script that you use when someone asks you what you do for…

Customer Service masterclass 29th – 30th June 2011 – Leicester / Northampton

Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone. This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service…