Northampton council building

Customer Service masterclass. 2 day training – Northampton – 4th & 5th December 2018. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone.

This interactive 2 day course is ideal for anyone who talks to customers on the telephone. This could be customer service, call centre, contact centre or internal sales.

The 2 day training course covers key communication skills for offering exceptional customer service. It includes questioning skills, listening skills, and mixed messages (why the message you send is not the message they receive.) Plus we’ll show you how the first 6 words you say to someone over the phone tells them more than 40 things about you.

If you want more customers, and to develop more loyalty from the people you currently sell to, we’ll show you how. Get more customers, more often, who will stay for longer and spend more. We’re all aware that modern customer service is about exceeding customer expectations. And delighting the customer. During this course, we’ll show you how.

Fees are £449 + VAT per delegate, although there are discounts available for multiple bookings.

2 day customer service training  is ideal for anyone in Leicester, Northampton, Birmingham, Cambridge, Peterborough, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Market Harborough, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Warwick, Leamington Spa, Stratford on Avon and all parts of Leicestershire and Northamptonshire. 4th & 5th December 2018.