Marketing for the legal profession – with market deregulation in 2010, it is important to market legal practices effectively in the future. Legal practices are starting to become more aware of the need to embrace marketing techniques and tools in order to grow in the future. Professional telephone skills training will become an important aspect of this.
Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don’t won’t ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.
When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !
travel industry sales training is about achieving higher conversion rates of calls to bookings. Our travel industry specialist trainer Alan Cook has over 25 years experience in helping travel industry companies inprove sales conversion rates.
Travel industry one to one training for homeworkers. To help them increase sales conversion figures. Our travel industry sales specialist trainer will meet with you and explain how.
Partially funded sales training now available throughout East Midlands, West Midlands and East of England through Train to Gain. Introduction to Sales covering the 21 things you need to know to sell more products to more customers.
Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield
Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
Telephone skills training for companies in the plastics and plastic packaging markets. To Market provides customer service, telemarketing and telesales training courses for companies looking to grow their sales and focus on exceptional customer service.
Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.
Telesales masterclass on 9th & 10th September. Course ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire. 2 day course in Market Harborough covering identifying needs, closing the sale, overcoming objections, probing,opening the sales call