Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training
Getting past the gatekeeper – 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our interactive training sessions produce many great tips to overcome this occupational hazard.
What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t get the order and learn from the experience. This is what professional sales people do, and it will increase your opportunities for next time.
Use positive language and positive imagery when talking to prospects and customers. Don’t make sales calls sound apologetic, or that you feel the customer is doing you a big favour. They’re not !
Questions really are the answer. It is true that good and effective questioning skills are key to building good relationships with your customers and prospects. And remember that everyone is a customer, it’s just that some of them haven’t bought from you yet !
How to sell the delivery charge on small orders. Telesales tips and advice, closing, upselling, increasing order value. Some free telesales and telemarketing tips here on the To Market blog. This one is about how to sell the delivery charge for small orders.
To Market offers training – Telemarketing, telesales and customer service team development in car companies. We’ve worked with dealers, finance divisions, vehicle leasing, car dealerships and after sales service and parts.
Newly launched free telesales seminar January 2010. Free telephone selling workshop for small business owners, company directors and sales managers. Telesales top tips for free. Advice for free on telephone selling Leicestershire Northamptonshire Kettering Corby Leicester Northampton Loughborough Market Harborough Coalville Wellingborough Daventry Coventry
Having a range of quality questions to use when talking to prospects on the phone can be massively helpful and can get you further than perhaps your competitors will on the phone.
Motivating travel industry sales agents with commission schemes enabling them to earn upwards of £40K can ensure you stay ahead of the opposition.