classroom learning

Telephone skills masterclass 29th & 30th August 2018 – Northampton

communication skills, customer handling, customer loyalty, Customer retention, customer services, Forthcoming courses, Internal sales, seminar, telemarketing training, telephone techniques, telesales training, training programmes

Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Birmingham – telesales mini masterclass 1 day – 20th August 2018

Appointment setting, Cold calling, communication skills, Customer acquisition, Forthcoming courses, Getting past gatekeepers, Overcoming objections, Personal development, sales development training, sales lead generation, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, telesales training, training programmesLeave a comment

Telesales training masterclass. 1 day in Birmingham. Monday 20th August. This is our standard 2 day masterclass squeezed into a pint pot. A 1 day mini masterclass. Working on the power of vocal tone, getting past the gatekeeper, and the structure of the sales call : powerful openings, benefit selling, closing and spotting buying signals.

Telemarketing training – Peterborough

Appointment setting, Cold calling, Increasing sales, sales development, sales development training, Sales funnel, Sales tips, Selling advice, telephone techniques, telesales

A 2 day telemarketing programme for a B2B company in Peterborough. The team audit was carried out a couple of weeks in advance and 2 major things came out of it. There wasn’t enough benefit selling going on during the call and they weren’t as good at dealing with objections as they wanted to be. The training programme covered a lot of other stuff of course, but we spent a fair amount of time on these 2 topics. These 2 subjects, benefit selling and objection handling are common to all outbound sales calls and key to lifting conversion rates.

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How to make the most of call recordings

benchmarking customer service teams, benchmarking telesales teams, Cold calling, communication skills, customer service team assessment, Selling more, telephone techniques, telesales, Telesales team assessment, telesales team management, training programmes

Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes are especially powerful where they feature real calls as the participants can identify with the calls personally. To Market can help to develop this training with you.

Why on a cold call you should NEVER ask “how are you?”

Cold calling, Customer acquisition, sales development training, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, Telesales tips, telesales trainingLeave a comment

Cold calling demands a direct, concise yet human and friendly approach. Starting a call to a new prospect by asking them how they are is likely to annoy them. If it’s an old friend, or long standing client. it’s a good questions, but recognise that cold calls are different. And have to be conducted differently.

Telephone skills masterclass 27th April 2017 – Northampton

communication skills, customer handling, customer loyalty, Customer retention, customer services, Forthcoming courses, Internal sales, seminar, telemarketing training, telephone techniques, telesales training, training programmesLeave a comment

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Northampton – How to win more business over the phone

Appointment setting, business growth, Cold calling, Customer acquisition, Customer retention, Forthcoming courses, Marketing, marketing workshop, owner managers directors, Selling advice, seminar, small business marketing, telemarketing training, telephone techniques, telesales scriptsLeave a comment

How to win more business over the phone. A one day workshop rather than training on how to build your small or medium sized business with more proactive telephone work. We’ll help you structure your approach, your calls, and come up with ways of overcoming your most likely objections. Plus we’ll help you put together some great benefit statements to promote your business.

6 tips on closing for telesales

Appointment setting, Closing, Cold calling, communication skills, Sales tips, Selling advice, telephone techniques, telesales, Telesales tips, telesales trainingLeave a comment

Closing is often feared in selling. And yet it is simply a part of the sales process. it is nothing more, nothing less. Generally the close is a short question. Built into your sales approach, it should just flow. Here are 6 tips about different stages of the sales close.

Telephone skills masterclass 17th May 2016 – Leicester

communication skills, Customer acquisition, customer handling, Customer retention, Forthcoming courses, telemarketing training, telephone techniques, telesales, telesales trainingLeave a comment

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!