For goodness sake make your telesales or telemarketing call sound interesting. Too many calls fail in the first 10 seconds because it just sounds like a lot of blah-blah – a descriptive piece about what your company does. Who cares? Probably not the prospect.
To Market offers telephone skills training for a range of telephone based teams – ideally suited to customer service, telemarketing, telesales, internal sales and customer care teams. Our fee scales are based on a number of factors such as where in the UK you’re located, the number of people you want to include on training and of course the material you want covered. We’re happy to quote you over the phone.
Good strong, concise, clear reason statements are vital to good telesales and telemarketing calls. Once through to the elusive decision-maker you want to make the call count. Grab and then keep their attention with your thought out reason statement.
A 3 CD set on how to sell effectively on the phone. And on a 3 for 2 deal. Less than £70 and you get the full story : how to identify what your customer wants, how to open and get the call off on the right foot, and the 3rd CD covers dealing with humans!
To Market now offers telemarketing, telesales and customer service training packages on a sort of buy now pay later type of scheme. You can choose to spread the investment in training their staff over periods up to 12 months. You get the training you want to invest in quickly while being able to manage the programme for a set monthly fee to help budgeting.
Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and good questioning skills.
How to add value to your order – selling your charges. It is much easier to sell add on charges such as minimum order value, or plus carriage if you position it correctly. Increase order values and don’t let additional charges become an obstacle to good business.
7 top tips on telesales cold calling. How to make sure it’s done properly. Covers advice on targeting, training, structured goal setting, and the need for team motivation.
Sales tip – don’t call back too often – you look desperate. We all appreciate that in sales we need to be ‘on the ball’, ‘on top of our game’ and in constant contact. We don’t want to miss any business opportunities do we? However you also don’t want to look desperate…..
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.