Upselling – some tips
Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts people off, and means you sell less.
Your key responsibilities as a telesales or customer service team manager
Key responsibilities as a telesales or customer service team manager are many. We’re not saying for one minute that if you apply these key however many principles your life will be wonderful…… HOWEVER There are some key bits of advice and tips that come up time and time again. Be prepared to lead from the…
Telemarketing training – Peterborough
Recently I ran a 2 day telemarketing programme for a B2B company in Peterborough. The team audit was carried out a couple of weeks in advance and 2 major things came out of it. There wasn’t enough benefit selling going on during the call and They weren’t as good at dealing with objections as they…
Customers like to say yes
Customers like to say yes. The most natural thing perhaps is to want to say yes when someone asks you a question. We all like to please. I was staying in a hotel in the North West while carrying out a programme of telephone skills training. I was sat there coming to the end of…
How about an audit on your internal sales team?
How about an audit on your internal sales team? Your team is doing ok, probably. But you’re here because you’re keen to help develop their skills further. Common areas for development I find are; Upselling. Your customer calls to enquire about product A, but how often do the people in your team find out about…
Upselling – how to
Making upselling work for you. Increasing average order value increases profits and gives your customers a more comprehensive level of service if done right. Done badly, it puts people off, and means you sell less.
Get some outsourced telemarketing services for a limited monthly outlay
Get some telephone skills training for a limited monthly outlay using our outsourced telemarketing services. We have a series of options to help you budget more easily. You can select 4, 6 or 12 days outbound telemarketing calling per month according to your needs.
Telesales training for plastic packaging companies
Telephone skills training for companies in the plastics and plastic packaging markets. To Market provides customer service, telemarketing and telesales training courses for companies looking to grow their sales and focus on exceptional customer service.