Telephone skills masterclass 17th May 2016 – Leicester

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!