Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.
Benefit statements are especially important on the phone as you don’t have long to get your message over. It’s also about trying to make your call stand out from the crowd.
Commodity selling presents certain challenges. Customers are only after one thing – the lowest price. Make sure when you quote you also ALWAYS ask for the order. The worst thing that will happen is they say No. And they might just say yes.
I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints. Interactive course run by To Market telephone skills training.
Closing the sale is only a question – that is all. It is the next stage in your well rehearsed and well structured sales process.
7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most feared, but only because they’re generally carried out badly !Here are 7 tips to set you on your way.
Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.
Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good questioning skills, good listening and an understanding of where you are in the sales process should overcome this.
Befriend the gatekeeper – it’s the only way! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths …
Telephone techniques course just launched – 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester, Northampton, Kettering, Corby, St Ives, Wellingborough, Cambridge