Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager, a top business book from the 1980s. The advice is still as relevant now ……
Marketing for the legal profession – with market deregulation in 2010, it is important to market legal practices effectively in the future. Legal practices are starting to become more aware of the need to embrace marketing techniques and tools in order to grow in the future. Professional telephone skills training will become an important aspect of this.
Some top tips and advice on whether to leave a voicemail message when making telesales, telemarketing or any form of outbound telephone calls. How the advice may surprise you, plus the 3 exceptions. How to use a strategy around voicemails to power your telesales performance.
Free sales advice at the To Market blog on Benefits selling, Sales skills, telephone techniques, selling skills, features and benefits, selling benefits,powers of persuasion, advanced selling skills
Telesales and telemarketing training courses in the UK – Leicester, Northampton, Coventry, Cambridge and Birmingham. Plus Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.
Banks customer service didn’t provide a good customer experience on this occasion. Inflexibility and lack of local service hampered efforts to give the customer seamless and quick service. Room for improvement.
Handling sales objections is easy because you’ve head them all before. There are less than a dozen common sales objections. Learn your responses and feel more confident.
Ideas on how to get your field based sales team into the office to make sales calls. They can generate their own quality appointments using tips and skills learned on training. Face-to-face selling is subtley different to selling over the phone.
Customer Service. That first point of contact is vitally important. My experience at US immigration was negative.
Don’t apologise for your sales call. What you provide is a professional range of products or services and you are a professional. Be assertive and treat them with respect.