Telesales masterclass – 2 day course – 16th & 17th April 2012 – Leicestershire
Telesales masterclass April 16th and 17th April covering Leicestershire and Northamptonshire
Don’t treat all your prospects equally
Don’t treat all your prospects equally. By all means commit to keeping in touch with them all, but be canny about where you prioritise your time. Using our easy 1-5 classification system helps you spend time with the prospects where you have most opportunity.
Turning inbound phone teams into outbound teams
Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your team to sit there, but they are taking less calls than they used to. And they’re used to talking to customers after all aren’t they? However recognise that this transition is not as easy as it might first appear.
Talk specifics – people listen more
Develop more persuasive scripts and call guides for your telesales and telemarketing by using specific examples. Avoid generalities, and give them facts instead. They will listen more attentively and you’ll be more persuasive.
Get all your sales quotes out within 48 hours
Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you’re the manager. What’s the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too.
Telesales & telemarketing masterclass – 12th & 13th December 2011
Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry. Just 3 weeks away. This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions…
Your key responsibilities as a telesales or customer service team manager
Management tips. Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others.
Don’t apologise for your sales call
Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.
Benefit selling on the phone
Benefit statements are especially important on the phone as you don’t have long to get your message over. It’s also about trying to make your call stand out from the crowd.
Year end – time for reflection and setting goals for next year
Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.