Turning inbound phone teams into outbound teams

Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your team to sit there, but they are taking less calls than they used to. And they’re used to talking to customers after all aren’t they? However recognise that this transition is not as easy as it might first appear.

Get all your sales quotes out within 48 hours

Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you’re the manager. What’s the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too.

Telesales & telemarketing masterclass – 12th & 13th December 2011

Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions…

Don’t apologise for your sales call

Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.

Year end – time for reflection and setting goals for next year

Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.