7 top tips to help face up to cold call fear. Cold calls for telesales, telemarketing and sales people are a key part of building the business. Not everyone takes on this role eagerly and so here we’ve set down 7 tips that we hope will help.
Getting past gatekeepers. Remember they’re only doing their job. So get used to it, and learn to work with them rather than against them. Here we share some tips to help you get gatekeepers on side – to help you get through to more decision-makers more often to do more presentations.
How to sell the price difference – telesales tips. This is a tip I learned a few years ago, and it comes in really useful. If you’re competing with a competitor for a prospect’s business and you’re more expensive – focus on the difference. This makes it a much easier sell.
A 3 CD set on how to sell effectively on the phone. And on a 3 for 2 deal. Less than £70 and you get the full story : how to identify what your customer wants, how to open and get the call off on the right foot, and the 3rd CD covers dealing with humans!
Hiring an interim telemarketing or telesales manager can be a more cost effective recruitment solution than going to the expense of recruiting a new full-time telesales or telemarketing manager. It is a more flexible solution too as you avoid much of the statutory regulations and are not committed to paying someone for turning up.
Effective telesales call openings are based around 3 key elements. To Market telesales and telemarketing training covers the importance of the 3 strand intro, the reason statement and good questioning skills.
The biggest single factor that determines success for your telesales team isn’t the selling skill of your telesales or telemarketing team, surprisingly. The factor which is more important, much more important is the quality of your data.
Sales tip – don’t call back too often – you look desperate. We all appreciate that in sales we need to be ‘on the ball’, ‘on top of our game’ and in constant contact. We don’t want to miss any business opportunities do we? However you also don’t want to look desperate…..
Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly we agree wholeheartedly. Organisations have no option other than to continually look to raise the bar to ensure they stay one step ahead of the competition.
Understanding the KPIs for your telesales or telemarketing team is key to helping them raise activity levels and output. We’ve produced an audio CD that distills this down into our top tips and advice on how to use KPIs to manage your team effectively. Measure, Monitor, Motivate.