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How to make the most of call recordings

benchmarking customer service teams, benchmarking telesales teams, Cold calling, communication skills, customer service team assessment, Selling more, telephone techniques, telesales, Telesales team assessment, telesales team management, training programmes

Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes are especially powerful where they feature real calls as the participants can identify with the calls personally. To Market can help to develop this training with you.

Will GDPR lead to an increase in telephone prospecting?

Appointment setting, Cold calling, Customer acquisition, Customer retention, Marketing, sales lead generation, Selling advice, small business marketing, telemarketing, Telemarketing management, telesales, telesales team management, telesales trainingLeave a comment

Outbound telephone prospecting is back in fashion. It allows you to find out more about what your customers want and really think. It is also entirely numeric. So you can count all of it, and look for changes over time. Working backwards you can see what input you need to generate what output.

lady at dentist

Easy – set up a team audit on your telemarketing team

Appointment setting, benchmarking telesales teams, Increasing sales, Marketing process, Selling more, Telemarketing management, telemarketing training, Telesales team assessment, telesales team management, telesales training

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

Telesales skills course – 17th & 18th March 2015 – Leicester Northampton

Appointment setting, Cold calling, communication skills, Overcoming objections, sales development training, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, training programmesLeave a comment

Telesales & telemarketing masterclass coming up soon on March 17th & 18th covering Leicester & Northampton. 2 day open course to help you make more effective sales calls by phone. Great telephone techniques help you win more orders, more often from more people. And it’s not difficult. We’ll teach you the tips, and tricks to help you get your customers and prospects onside.

Telesales and Customer Service Training – how our fees are structured

Cold calling, communication skills, customer handling, customer services, Forthcoming courses, Inbound sales, Internal sales, sales development training, small business marketing, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, telesales training, training programmes

To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry, Leicester, Northampton, Peterborough. Plus courses for telephone team managers, supervisors and team leaders.