Selling more on the phone – 3 CD product bundle £70. This is available through our sister company Associated Learning Systems
Our 2 day onsite training course covers the structure of the sales call and our training material is fairly well covered by this 3 CD pack, available to buy online.
What do they want?
Our first CD majors on identifying what your customer or prospect wants from your product or service. Having a great product or service to sell is all very well, but you have to sell it to a PERSON – a HUMAN BEING. And that’s where the challenges start!
1 : Identifying Needs
2 : Applied Questioning
3 : Matching statements
4 : The Close
5 : The 3 stage circular process
How to get the opening right
Arguably the most important part of the sales call is the beginning. For obvious reasons. Because of course if you don’t get the opening right, chances are the prospect won’t even give you the time to get to the next stage. They will have disengaged from the conversation, or worse still found a reason or excuse to terminate the call.
1 : The importance of good openings
2 : Open Questions
3 : Reason statements
4 : Benefit statements
5 : Joining it all up
Our CD guides you through all the key parts of that opening. Right from the opening line and lines through to how to give it a context with your reason statement and how to build interest using your benefit statements.
And the product bundle from Associated Learning Systems means that you pay for 2 CDs and get the third one free. So all of this content below you get for nowt!
Dealing with differing customer attitudes
1 : Dealing with humans !
2 : Acceptance
3 : Scepticism
4 : Indifference
5 : Objections
6 : Summary
People are all different. Obvious. While this makes life considerably more interesting, it also makes selling more frustrating. An approach on one call that gets you the result you want doesn’t necessarily work on the next call. In our 3rd CD we guide you through the differing customer attitudes you’re likely to experience on the phone. We also describe how to deal with each of them in turn. How to win them over. How to convince them. How to sell to them.
Here’s the deal
If you commission To Market to run the 2 day telesales masterclass for your team before 31st December June 2016, we will refund you the money you’ve spent on this triple pack of CDs. This applies to any new order from today’s date.
To Market provides 2 day telesales courses for telesales and telemarketing teams across the UK including Birmingham, Derby, Nottingham, Leicester, Coventry, Redditch, Solihull, Tamworth, Daventry, Northampton, Kettering, Wellingborough, Corby, Milton Keynes, Rugby, Bedford, Leamington Spa, Kenilworth, Warwick as well as wider parts of the East and West Midlands. Call us on 01858 461148 for more details. Or have a look at the website www.tomarket.co.uk