Don’t treat all your prospects equally. By all means commit to keeping in touch with them all, but be canny about where you prioritise your time. Using our easy 1-5 classification system helps you spend time with the prospects where you have most opportunity.
Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your team to sit there, but they are taking less calls than they used to. And they’re used to talking to customers after all aren’t they? However recognise that this transition is not as easy as it might first appear.
Develop more persuasive scripts and call guides for your telesales and telemarketing by using specific examples. Avoid generalities, and give them facts instead. They will listen more attentively and you’ll be more persuasive.
Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you’re the manager. What’s the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too.
Management tips. Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others.
Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.
Benefit statements are especially important on the phone as you don’t have long to get your message over. It’s also about trying to make your call stand out from the crowd.
Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.
How to be an effective phone team manager – some free tips. Great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham. We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out. Here are some top tips – some great advice from the participants.
Telephone team manager training – 24th & 25th November 2010. Specially designed training course for all phone team managers, supervisors and team leaders in customer service, internal sales, telesales, telemarketing, contact centre, call centre.