What to do with Christmas – business review

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

Year end – time for reflection and setting goals for next year

Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.

Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield

Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.