How to avoid mixed messages on the phone

Mixed messages on the telephone when talking to customers arise because we’re all different people. We all relate to the world differently and therefore we can’t assume that just because we know what we mean that they’re getting the same message. Chances are they probably aren’t.

Directing the conversation – the easy 2 stage process

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

New financial year April – Learning and development budgets

April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint handling, generation of new business are key components of success for any organisation. Our programmes are designed to fit whether you have a budget of £35 or £35,000. Invest in your team, and give them the springboard to help grown your business.

Customer Service masterclass 8th – 9th April 2015 – Leicester Northampton

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telesales and Customer Service Training – how our fees are structured

To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry, Leicester, Northampton, Peterborough. Plus courses for telephone team managers, supervisors and team leaders.

Increase your response rates hugely – not an idea we’d suggest

A disaster – sending out monthly eflyer which got caught in a loop. And yet it increased our response rates dramatically. So there are some things learned from this exercise. You can turn this mass communication into positive outcomes by the way you deal with it.

Training audio CD

Get the fundamentals of communication right – it makes your job easier

Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important we think that it’s the first module we run on To Market’s range of telesales and customer service courses.

Tips on delivering bad news

Tips on delivering bad news from To Market. This topic is covered on the 2 day customer service course during the session on Language to influence. Our customer service courses are lively and interactive and feature a range of exercises : recordings, brain storming sessions and exercises working in pairs. Download a sample course schedule from our website to get more information.

Customer Service masterclass 11th – 12th June 2014 – Leicester Northampton

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & cutomer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!