Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.
Professionalism on the phone is key to many customers purchase decisions. Customers, clients and prospects will often make decisions about who they’re going to buy from based on the level of professionalism of the person they speak to. They will also pay more if they believe the seller they’re talking to will offer a more professional service. Make sure this is you.
To Market offers telephone skills training for a range of telephone based teams – ideally suited to customer service, telemarketing, telesales, internal sales and customer care teams. Our fee scales are based on a number of factors such as where in the UK you’re located, the number of people you want to include on training and of course the material you want covered. We’re happy to quote you over the phone.
Listening is an important part of the communications skills process and as such is key to effective telesales and telemarketing. Good telesales and telemarketers will have developed good active, attentive listening skills. Our training courses feature listening skills and we also now offer an audio CD on listening skills.
Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly we agree wholeheartedly. Organisations have no option other than to continually look to raise the bar to ensure they stay one step ahead of the competition.
Inbound sales calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons : to gather information or advice, to enquire about a price or some other factor relating to a direct sale, to progress check an order, or maybe to complain!
Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone. This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service…
Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your hands up, apologise and do it quickly. As quickly as you can.
Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During 2 days you will learn all the key things you need to know to exceed customer expectations and delight your customer.
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.