London training

Telesales telemarketing customer service training – London

Telesales, telemarketing, and customer service training now available in London from To Market. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing

Exceptional customer service is about effort – it really is that easy

Exceptional customer service and it’s really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don’t won’t ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.

No actually I don’t want anyone to do my packing thank you ! Customer service tip

When designing your customer service process, or when you’re offering customer service yourself, use a bit of common sense. We’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !

Business development seminar for business owners – fully funded in the East of England

1 day business development seminar for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire. Titled “how to win and keep more business”

Seminar will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.

Business development seminar for owner managers – fully funded in the East Midlands

One day fully funded business development seminar about to be run for owner managers in the East Midlands. Titled “How to win and keep more business”

Covers elements of sales, customer service and how to motivate your team to build better customer relationships. You will pick up ideas from other people like you (who also run their own businesses) so good opportunities to network with like-minded people.

Free building your business seminar – north of Birmingham May 2009

Free business growth seminar in Rugeley West Midlands May 2009 including how to build your business using the telephone. Telesales, telemarketing technques, exceptional customer service all covered, plus website design and development, building a website and business excellence. Birmingham, Wolverhampton, Walsall, Nuneaton, Hinckley, Tamworth, Cannock, Lichfield, West Midlands

Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield

Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

Telesales training for plastic packaging companies

Telephone skills training for companies in the plastics and plastic packaging markets. To Market provides customer service, telemarketing and telesales training courses for companies looking to grow their sales and focus on exceptional customer service.

Free and partially funded marketing training is now available for you – Leicester, Northampton, Derby, Nottingham

Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby

Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.

Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.