Directing the conversation CD

Directing a conversation – the easy 2 stage process

communication skills, Cold calling, Customer acquisition, customer handling, Customer retention, Customer Service tips, customer services, telemarketing training, telephone techniques, Telesales tips, telesales training

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

audit by the doctor

How about a team audit on your lead gen team?

Appointment setting, benchmarking telesales teams, Increasing sales, Marketing process, Selling more, Telemarketing management, telemarketing training, Telesales team assessment, telesales team management, telesales training

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

Directing the conversation CD

Directing a conversation – an easy 2 stage process

Cold calling, communication skills, Customer acquisition, customer handling, Customer retention, Customer Service tips, customer services, telemarketing training, telephone techniques, Telesales tips, telesales training

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

The power of vocal tone audio CD

You can already tell more than 40 things about someone from the first 6 words

Cold calling, communication skills, customer handling, Customer Service tips, sales lead generation, telemarketing, telemarketing training, telephone techniques, telesales training

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

Refreshing drink with mint & lemon

Refresher training – to get your team ready

Online training, Bite-sized training, customer handling, Customer Service tips, Online customer service training, Selling more, telemarketing training, telephone techniques, telesales training

Refresher training is a cost effective way of topping up the skills of your team dealing with your customers. It also signals your commitment to them as they appreciate your investment. It also helps move the bar upwards and set expectations of better performance.