We are approaching the year end, which is a great time for reflection and setting goals for next year. Take a bit of time out to review the performance of your group, your team, or your company. Do some analysis on Excel (if that’s your thing) and spend time talking to your people, one at a time if necessary, and in slightly more social or relaxed surroundings than they’re used to perhaps. Get some ideas going for what could be done better next year.

For many (but not all businesses) things quieten down a little just before Christmas or in the period between Christmas and new year. Use this natural break in the calendar to let your mind wander. Identify some specific goals for next year, and jot down some of those great ideas you’ve been having. Write them on a piece of paper. Ideally type them up into Word too. Print off the document and then file it for reading in the new year.

Setting personal goals for 2011 is the next important thing to do!

It’s certainly what we’ll be doing this week, before the rush of TV films, Christmas pud, whisky mid-morning (Christmas day only of course), plus peanuts and crisps and biscuits mid afternoon. Ah grand – bring it on. And a great Christmas and new year to all of you too.

And if training features in your list of how to get the team motivated and performing to the best of their ability, remember to give us a call on 01858 461148.

To Market runs telephone sales, telemarketing and customer service training courses across the East Midlands, Peterborough, Cambridge, Leicester, Northampton, Derby, Nottingham, Kettering, Corby, Wellingborough, Coventry, Birmingham, Lichfield, Solihull, Peterborough, Wolverhampton, West Midlands, Milton Keynes, Lincoln, East Midlands as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Suffolk, Buckinghamshire, Warwickshire, Nottinghamshire and Derbyshire